Hub 5 drop out
Having issues, with the hub 5. We have the 1gb contract. Every day the download speed drops to about 1meg. Run diagnostics and it says the hub needs a reset. This is now happening once or twice daily. Help please
Upstream power too high and downstream power out of spec. Probably you are a long way from the street cabinet. You need moving to another tap on the street cabinet unless there is an area fault. You need a technician’s visit to rectify.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
