on 09-07-2024 08:48
Ok so i hope someone can help on here as Virgin are scratching there heads, after 6 engineers have been out, replaced everything even the line from the box up the street to my house im still getting very low upload speeds on an evening.
Since changing the line from the box up the street its got better but only to not go down to 0 upload and chuck me off my stream.
Its always in the evenings, worst being Fridays and it also seems to be when i get packet loss, this also seems to run till like 1 to 2am, when im not even on the internet.
One evening i pulled everything off my internet, went to bed and still was getting packet loss through to the early hours!
So what can it be? could it be that the line cant handle the 100 upload im paying for at peak times? this issue only seems to have started when i upgraded to the 1gig package with the hub 5.
Please help as i stream, i also get payed to stream and its not getting to the point that i dont want to stream on an evening because of this.
on 09-07-2024 09:29
Set up a free BQM to monitor your connection, and post a live link here. It will take a day or two to build up a display.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 09-07-2024 12:44
on 09-07-2024 13:47
Yes the packet loss is clear to see.
Can you post all the router stats on here? Use text copy-paste, not screen shots as they are often difficult to see.
on 09-07-2024 20:23
3.0 Downstream channels
1 | 331000000 | 0.4 | 40 | QAM 256 | 25 |
2 | 171000000 | 0.1 | 40 | QAM 256 | 5 |
3 | 179000000 | 0.2 | 40 | QAM 256 | 6 |
4 | 187000000 | 0.3 | 40 | QAM 256 | 7 |
5 | 195000000 | 0.5 | 40 | QAM 256 | 8 |
6 | 203000000 | 0.4 | 40 | QAM 256 | 9 |
7 | 211000000 | 0.7 | 40 | QAM 256 | 10 |
8 | 219000000 | 0.7 | 41 | QAM 256 | 11 |
9 | 227000000 | 0.6 | 40 | QAM 256 | 12 |
10 | 235000000 | 0.5 | 41 | QAM 256 | 13 |
11 | 243000000 | 0.5 | 41 | QAM 256 | 14 |
12 | 251000000 | 0.4 | 41 | QAM 256 | 15 |
13 | 259000000 | 0.4 | 40 | QAM 256 | 16 |
14 | 267000000 | 0.4 | 40 | QAM 256 | 17 |
15 | 275000000 | 0.4 | 40 | QAM 256 | 18 |
16 | 283000000 | 0.5 | 40 | QAM 256 | 19 |
17 | 291000000 | 0.7 | 40 | QAM 256 | 20 |
18 | 299000000 | 0.5 | 40 | QAM 256 | 21 |
19 | 307000000 | 0.5 | 40 | QAM 256 | 22 |
20 | 315000000 | 0.6 | 40 | QAM 256 | 23 |
21 | 323000000 | 0.5 | 40 | QAM 256 | 24 |
22 | 339000000 | 0.5 | 40 | QAM 256 | 26 |
23 | 347000000 | 0.6 | 40 | QAM 256 | 27 |
24 | 355000000 | 0.6 | 40 | QAM 256 | 28 |
25 | 363000000 | 0.6 | 40 | QAM 256 | 29 |
26 | 371000000 | 0.6 | 40 | QAM 256 | 30 |
27 | 379000000 | 0.7 | 40 | QAM 256 | 31 |
28 | 387000000 | 0.7 | 40 | QAM 256 | 32 |
29 | 395000000 | 0.8 | 40 | QAM 256 | 33 |
30 | 403000000 | 0.7 | 40 | QAM 256 | 34 |
31 | 411000000 | 0.7 | 40 | QAM 256 | 35 |
32 | 419000000 | 0.7 | 40 | QAM 256 | 36 |
3.0 Downstream channels
1 | Locked | 40 | 16 | 67 |
2 | Locked | 40 | 757 | 227 |
3 | Locked | 40 | 490 | 310 |
4 | Locked | 40 | 1 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 1 | 0 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 41 | 0 | 0 |
11 | Locked | 41 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 40 | 113 | 129 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 40 | 0 | 0 |
18 | Locked | 40 | 0 | 0 |
19 | Locked | 40 | 48 | 66 |
20 | Locked | 40 | 0 | 0 |
21 | Locked | 40 | 0 | 0 |
22 | Locked | 40 | 0 | 0 |
23 | Locked | 40 | 167 | 78 |
24 | Locked | 40 | 10 | 80 |
25 | Locked | 40 | 6 | 74 |
26 | Locked | 40 | 8 | 74 |
27 | Locked | 40 | 9 | 65 |
28 | Locked | 40 | 10 | 64 |
29 | Locked | 40 | 711 | 180 |
30 | Locked | 40 | 1 | 0 |
31 | Locked | 40 | 1069 | 194 |
32 | Locked | 40 | 1084 | 218 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 41 | 2.7 | 2830708616 | 0 |
3.0 Upstream channels
0 | 60300000 | 35 | 5120 | QAM 64 | 1 |
1 | 53700000 | 35 | 5120 | QAM 64 | 2 |
2 | 46200000 | 35.5 | 5120 | QAM 64 | 3 |
3 | 39400000 | 35.5 | 5120 | QAM 64 | 4 |
4 | 32600000 | 35.5 | 5120 | QAM 64 | 5 |
5 | 23600000 | 36 | 5120 | QAM 64 | 6 |
3.0 Upstream channels
0 | ATDMA | 0 | 0 | 1 | 0 |
1 | ATDMA | 0 | 0 | 6 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 6 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
on 09-07-2024 20:24
Need anything else?
on 09-07-2024 21:57
All the levels are OK, there's nothing there to be corrected. The QAM settings OK as well. Too many T3 errors that are likely a result of the external packet loss and the consequent effect on your streaming. It looks like there is nothing you can do but complain again.
on 09-07-2024 23:55
on 10-07-2024 12:44
10-07-2024 12:40:36 | notice | GUI Login Status - Login Success from LAN interface |
09-07-2024 23:57:37 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-07-2024 20:21:58 | notice | GUI Login Status - Login Success from LAN interface |
09-07-2024 02:23:44 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-07-2024 17:22:30 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-07-2024 19:45:42 | notice | GUI Login Status - Login Success from LAN interface |
05-07-2024 14:23:42 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-07-2024 10:12:57 | notice | GUI Login Status - Login Success from LAN interface |
04-07-2024 07:17:47 | notice | GUI Login Status - Login Success from LAN interface |
03-07-2024 23:27:20 | notice | GUI Login Status - Login Success from LAN interface |
03-07-2024 23:08:18 | notice | GUI Login Status - Login Success from LAN interface |
03-07-2024 22:10:11 | notice | GUI Login Status - Login Success from LAN interface |
03-07-2024 18:14:17 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-07-2024 11:04:20 | notice | GUI Login Status - Login Success from LAN interface |
02-07-2024 02:23:41 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
30-06-2024 18:40:07 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
30-06-2024 11:41:27 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
29-06-2024 20:50:20 | notice | GUI Login Status - Login Success from LAN interface |
29-06-2024 20:49:55 | notice | GUI Login Status - Login Fail from LAN interface |
29-06-2024 10:10:49 | notice | GUI Login Status - Login Success from LAN interface |
28-06-2024 19:21:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:05:37 | notice | GUI Login Status - Login Success from LAN interface |
28-06-2024 16:04:39 | notice | GUI Login Status - Login Success from LAN interface |
28-06-2024 16:02:19 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
28-06-2024 16:02:14 | warning | Dynamic Range Window violation |
28-06-2024 16:02:14 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:02:13 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:02:13 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:02:13 | warning | Dynamic Range Window violation |
28-06-2024 16:02:07 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:02:00 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:01:58 | notice | Honoring MDD; IP provisioning mode = IPv4 |
28-06-2024 16:01:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:01:27 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 16:01:27 | critical | Cable Modem Reboot because of - Reboot Timezone Change |
28-06-2024 15:59:14 | critical | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 15:58:43 | critical | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 15:58:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 15:58:20 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-06-2024 15:58:19 | critical | Cable Modem Reboot because of - pin-reset |
Some of these were before the cable from house to box was changed as i was getting micro drop outs, these for me seemed to have stopped.
So this was like 10 minutes ago.
As you can see on the graph im getting packet loss right now and thats the speed test showing very low upload, so its not just at peak times i get it, the frustrating this is im still paying for the top package each month and have been for 4 months since this started!
on 12-07-2024 09:16
Seems to be fairly common at the moment with VM.. I've never had issues with my speeds, packet loss in 5+ years.. but suddenly I've had nothing but issues.
I'm on the top package too and barely breaking 20mb upload and was getting consistently 100mbps+
Engineer has been out with no luck he said he thinks it's their side and will speak to networking team, seemed like it was fixed for 2 days then went back to being low and consistant packet loss.