Download speed slower then normal - GL52 area

[Ninko]

Hi, 

Recently noticed download speeds slower then normal - no problems showing in my area: 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	5.8	40	256 qam	9
2	139000000	6	38	256 qam	1
3	147000000	5.8	40	256 qam	2
4	155000000	5.9	40	256 qam	3
5	163000000	5.9	40	256 qam	4
6	171000000	6	40	256 qam	5
7	179000000	6	40	256 qam	6
8	187000000	5.9	40	256 qam	7
9	195000000	5.8	40	256 qam	8
10	211000000	5.8	40	256 qam	10
11	219000000	5.8	40	256 qam	11
12	227000000	5.6	40	256 qam	12
13	235000000	5.5	40	256 qam	13
14	243000000	5.5	40	256 qam	14
15	251000000	5.5	40	256 qam	15
16	259000000	5	40	256 qam	16
17	267000000	4.9	40	256 qam	17
18	275000000	5	40	256 qam	18
19	283000000	5.8	40	256 qam	19
20	291000000	6.1	40	256 qam	20
21	299000000	6.6	40	256 qam	21
22	307000000	6.5	40	256 qam	22
23	315000000	6.5	40	256 qam	23
24	323000000	6.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	11	0
2	Locked	38.9	72	0
3	Locked	40.9	55	0
4	Locked	40.3	36	0
5	Locked	40.9	26	0
6	Locked	40.9	17	0
7	Locked	40.3	9	0
8	Locked	40.9	6	0
9	Locked	40.9	14	0
10	Locked	40.3	4	0
11	Locked	40.9	9	0
12	Locked	40.9	7	0
13	Locked	40.3	7	0
14	Locked	40.3	11	0
15	Locked	40.9	13	0
16	Locked	40.9	12	0
17	Locked	40.3	6	0
18	Locked	40.3	8	0
19	Locked	40.3	9	0
20	Locked	40.3	7	0
21	Locked	40.3	11	0
22	Locked	40.3	7	0
23	Locked	40.9	19	0
24	Locked	40.3	22	0

[Ninko]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	44.3	5120	16 qam	5
2	36600000	43.8	5120	64 qam	3
3	30100000	43.5	5120	64 qam	4
4	43100000	44.3	5120	64 qam	2
5	49600000	44.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	6	0

[Ninko]

Network Log

Time Priority Description

13/04/2024 00:44:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2024 22:57:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2024 22:51:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2024 22:37:1	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2024 01:54:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2024 00:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2024 13:01:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2024 12:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2024 02:18:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2024 00:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2024 13:43:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2024 11:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/03/2024 23:40:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2024 23:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2024 20:46:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2024 11:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2024 18:41:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 23:08:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 20:32:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ninko]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1657607638b8744c48c05150b26e3661d9...

[Ninko]

Any help from Virgin or anyone's opinion? 

Thanks

[Ninko]

Anyone?

[Cardiffman282]

Stats look good to me (save for channel 1 upstream qam which is too low) and BQM is okay if a little saw-shaped (do you have a Hub 5x?). Check again for local faults on 0800 561 0061 and try a full power down of the hub for a few minutes. 

[Ninko]

Hi @Cardiffman282 

It's a hub 3, that 1 channel has gone back to 64 for the moment at least. I've tried powering it down for a few minutes.

Is it normal to have lots of little packet loss episodes?

Thanks

[Cardiffman282]

The packet loss in the BQM looks negligible. Coming back to the original query you really need to use an ethernet cable connection to run a proper speed test. 

[Akua_A]

Hi @Ninko 

Welcome back to our community forums and sorry to hear you have been having issues with your service speeds. We can understand the inconvenience caused and we want to best. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,