on 06-10-2024 17:57
Hi guys, would anyone be able to have a look at my BQM please. It’s a Gig1 package with Hub5 router.
I’ve been having a really inconsistent connection recently and wondering if the unstable ping is a common DOCSIS issue or something you have to live with? Also has anyone been able to get Virgin to fix this issue?
thanks.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/075415045e7c3a32997e14159e5e7a13cf731ba2
on 06-10-2024 18:05
Looks like you have some packet loss on occasion.
Anything here:
https://www.virginmedia.com/help/check/status
on 06-10-2024 23:27
Yeah check on your link Carl but nothing 😞 here’s an updated BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a34dfb1784fd6ea649dbed619f1c8200e67bdba7-06-10-2024
ive had 3 engineers out this year, tweaking with the signalling, they blame the previous engineer for doing it wrong 😑 will get on the phone to them tomorrow.
06-10-2024 23:50 - edited 06-10-2024 23:52
So are the red lines you rebooting the hub?
hub in router mode?
on 07-10-2024 02:33
Nope, I haven’t reset the router since I set up the BQM on Friday.
on 10-10-2024 14:33
Hi @Dstrong91
Thanks for posting and welcome back to the community. Sorry to hear of any broadband issues.
Upon running a fault diagnostic check, our system has identified a short-term connectivity issue which may cause intermittent or performance related issues with the connection. In the vast majority of cases, these types of issues are resolved after 24 hours. Can you check all the white cables are connected securely to the Hub, any TV boxes, splitters and the wall socket please.
We've put a monitor on your connection for you and will check your connection over the next 24 hours. Once we’ve completed our checks, we’ll send you a text update to the mobile number on file.
If everything is back to normal we’ll let you know, but if we find there is still an issue we’ll arrange a service visit by one of our technicians to run additional checks. If the time and date of the service visit isn’t convenient, you’ll be able to change it online at virginmedia.com/my-virgin-media
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 12-10-2024 02:00
Hi John, thank you for replying. I received the texts regarding the issue and waited until the issue was resolved but the spikes seem to be more frequent than before. I will post an updated BQM below.
Im just hoping that my street isn’t over subscribed as I’m not sure this can be fixed..you would no more than me on that issue. Im not sure on the recommendation to make..could it be the Hub5? Or does the signalling need tweaking..again. I’m really not sure what to do my end as I’ve tried a few 3rd party £500+ routers but didn’t make a difference and that makes me think that whatever’s being sent down the line to the Hub5 is the issue.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/388bfb7ae6b9e2efc96b8c5d497990b73931bbab
thanks
Dominic.
on 12-10-2024 03:16
update BQM link
Disable wifi unplug wired devices let BQM run
on 12-10-2024 05:00
This is from the last 3ish hours between 2am and 5am…router reset before starting this one, only laptop connected via WiFi during this period.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/17e78633873df665a9ce621db793bd067708d744
on 12-10-2024 23:02
look like your connection is better now?