Hi guys, would anyone be able to have a look at my BQM please. It’s a Gig1 package with Hub5 router.
I’ve been having a really inconsistent connection recently and wondering if the unstable ping is a common DOCSIS issue or something you have to live with? Also has anyone been able to get Virgin to fix this issue?
thanks.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/075415045e7c3a32997e14159e5e7a13cf731ba2
Looks like you have some packet loss on occasion.
Anything here:
https://www.virginmedia.com/help/check/status
Yeah check on your link Carl but nothing 😞 here’s an updated BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a34dfb1784fd6ea649dbed619f1c8200e67bdba7-06-10-2024
ive had 3 engineers out this year, tweaking with the signalling, they blame the previous engineer for doing it wrong 😑 will get on the phone to them tomorrow.
So are the red lines you rebooting the hub?
hub in router mode?
Nope, I haven’t reset the router since I set up the BQM on Friday.
Hi Dstrong91
Thanks for posting and welcome back to the community. Sorry to hear of any broadband issues.
Upon running a fault diagnostic check, our system has identified a short-term connectivity issue which may cause intermittent or performance related issues with the connection. In the vast majority of cases, these types of issues are resolved after 24 hours. Can you check all the white cables are connected securely to the Hub, any TV boxes, splitters and the wall socket please.
We've put a monitor on your connection for you and will check your connection over the next 24 hours. Once we’ve completed our checks, we’ll send you a text update to the mobile number on file.
If everything is back to normal we’ll let you know, but if we find there is still an issue we’ll arrange a service visit by one of our technicians to run additional checks. If the time and date of the service visit isn’t convenient, you’ll be able to change it online at virginmedia.com/my-virgin-media
look like your connection is better now?
This is NOT a 'good' connection:
Maybe its how the Docsis scheduler is setup would you have slightly higher yellow latency or yellow latency that hits the top of the BQM all the time?
I swear I replied to this but cant see the reply haha. Yeah the average latency wouldn’t be consistently hitting 30ms but I had a lot more ping spikes before. Virgin live chat are refusing me an engineer visit as the “speeds to the hub are fine” which I reiterated wasn’t my issue.
See how this test run for ping and jitter
