Does this BQM look okay, as I’ve been having connection issues.

[Dstrong91]

Hi guys, would anyone be able to have a look at my BQM please. It’s a Gig1 package with Hub5 router.

I’ve been having a really inconsistent connection recently and wondering if the unstable ping is a common DOCSIS issue or something you have to live with? Also has anyone been able to get Virgin to fix this issue?

thanks.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/075415045e7c3a32997e14159e5e7a13cf731ba2

[carl_pearce]

Looks like you have some packet loss on occasion.

Anything here:

https://www.virginmedia.com/help/check/status

[Dstrong91]

Yeah check on your link Carl but nothing 😞 here’s an updated BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a34dfb1784fd6ea649dbed619f1c8200e67bdba7-06-10-2024

ive had 3 engineers out this year, tweaking with the signalling, they blame the previous engineer for doing it wrong 😑 will get on the phone to them tomorrow.

[legacy1]

So are the red lines you rebooting the hub?

hub in router mode?

[Dstrong91]

Nope, I haven’t reset the router since I set up the BQM on Friday.

[John_GS]

Hi @Dstrong91 
Thanks for posting and welcome back to the community. Sorry to hear of any broadband issues.
Upon running a fault diagnostic check, our system has identified a short-term connectivity issue which may cause intermittent or performance related issues with the connection. In the vast majority of cases, these types of issues are resolved after 24 hours. Can you check all the white cables are connected securely to the Hub, any TV boxes, splitters and the wall socket please. 
We've put a monitor on your connection for you and will check your connection over the next 24 hours. Once we’ve completed our checks, we’ll send you a text update to the mobile number on file.
If everything is back to normal we’ll let you know, but if we find there is still an issue we’ll arrange a service visit by one of our technicians to run additional checks. If the time and date of the service visit isn’t convenient, you’ll be able to change it online at virginmedia.com/my-virgin-media

[Dstrong91]

Hi John, thank you for replying. I received the texts regarding the issue and waited until the issue was resolved but the spikes seem to be more frequent than before. I will post an updated BQM below.

Im just hoping that my street isn’t over subscribed as I’m not sure this can be fixed..you would no more than me on that issue. Im not sure on the recommendation to make..could it be the Hub5? Or does the signalling need tweaking..again. I’m really not sure what to do my end as I’ve tried a few 3rd party £500+ routers but didn’t make a difference and that makes me think that whatever’s being sent down the line to the Hub5 is the issue.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/388bfb7ae6b9e2efc96b8c5d497990b73931bbab

 thanks

Dominic.

[legacy1]

update BQM link

Disable wifi unplug wired devices let BQM run 

[Dstrong91]

This is from the last 3ish hours between 2am and 5am…router reset before starting this one, only laptop connected via WiFi during this period.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/17e78633873df665a9ce621db793bd067708d744

[legacy1]

look like your connection is better now?