Showing results for 
Search instead for 
Did you mean: 

Broadband fault in Torquay

Fibre optic

There’s a broadband issue in Torquay, which started on Friday (5th July) and the website is saying it's not due to be fixed until 12th July. I think 7 days without a reliable internet connection is pretty poor. Will there be compensation for affected customers?


Alessandro Volta

Yes you should get compensation for each day after the first two full days. It should be automatic but check. You might have to demand it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Very Insightful Person
Very Insightful Person

What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

For compensation - see -



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.