1Gib package! more like 11mb...

[Dante87]

i am embarresed to say this, but since i got this package i have never ever had more than 45mbps download speed the first few months of upgrading to this, and now in the last few months its never went above 11.6mbps. and im only now seeing that on the website it says minimum guarantee is 500+ mbps with this package. and i have had this package for maybe a year now, and for over £60 i expect what i am promised and i expect compensation for being total screwed over like this, since day one. i have been with virgin well over 10 years and i tell everyone they are the best, just for this to happen to me.

[vmrunreliable]

Your friend with another provider, in another country isn't really relevant to your situation is it? 

[Martyn]

if you check your ethernet settings make sure its connected at 2500/2500

any other cable you can test? cat8 means nothing probably off amazon and copper coated aluminium cable, a cat5 would also do the same and better. I'd always recommend cat6, anything higher is just not needed imo. I buy my from screwfix around £26 for 50m of the stuff -.-

[Daniel_Et]

Hi @Dante87 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having and that you feel this way 😔

Have you tried following the advice provided by @Martyn?

Advice on how to fix slow internet speeds can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel 

[_wibble_]

mbps / MBps aren't the same

Downloading patches or games is not a reliable way to measure speed.  Often they are limited / overloaded.

Your hub is working fine so you need to look at cables/PC/console/laptop whatever it is.

[Dante87]

can u close the post i sorted it out like 3 days ago thanks