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Message recieved is it a scam or genuine

smith106
Joining in

Recieved a text message to say virgin media are switching the phone service to fibre network on 15th Nov and I should have an adaptor if it hasn't arrived reply with RESEND is this genuine or not as I don't have an adaptor and I've not heard about this.

4 REPLIES 4

goslow
Alessandro Volta

@smith106 wrote:

Recieved a text message to say virgin media are switching the phone service to fibre network on 15th Nov and I should have an adaptor if it hasn't arrived reply with RESEND is this genuine or not as I don't have an adaptor and I've not heard about this.


Refer here

https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover

and

https://www.futureofvoice.co.uk/

Check your email junk folder to see if you had any prior notifications from VM.

If the text message you have received looks dubious, one of the VM forum team should reply here within a few days and arrange an adapter for you.

Matthew_ML
Forum Team
Forum Team

Hey smith106, thank you for reaching out and a warm welcome to the community.

I can confirm we are changing everyone over from a copper line to the new VOIP line, which does require an adapter.

Please can you just confirm the number you got this message / email from? Thanks 

Matt - Forum Team


New around here?

I received this message too. It came from 07828 563699. Is it genuine? Difference is date 15th March 2025.

Hi V,

Thank you for reaching out and welcome back, we are switching our Landlines and are sending notifications to our customers, if you are unsure and need any further support you can call us on either 150 from your Virgin Landline or 0345 454 111 from any other call.

Regards

Paul.