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Direct debit fraud

Jimbojames1
Joining in

on ‎13-06-2024 07:33

Hi I've had £73 taken from my bank today. I'm not a virgin customer for many years. I believe this is a fraudulent direct debit and need this looked into

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4 REPLIES 4

Cardiffman282
Problem sorter

on ‎13-06-2024 07:55

Contact your bank, demand that it reverses the payment under the DD Guarantee, and then cancel the DD. 

The VM forum team might look into the fraud concern. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Tudor
Very Insightful Person
Very Insightful Person

on ‎13-06-2024 10:12

Another thing to do is to investigate how VM have got your bank account number and sort code. Without these a company cannot set up a Direct Debit.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

unisoft
Knows their stuff
In response to Number-6

on ‎13-06-2024 22:36

and if they hadn't been able to take Direct Debit, can't help wonder what was being stored up for a debt collector visit and threatening letters over nothing owed 🙂

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Ayisha_B
Forum Team
Forum Team

on ‎15-06-2024 09:34

Hi @Jimbojames1 👋

Welcome to our Community Forums and thanks for your post.

I am sorry to hear this.

Will pop you a PM 📩 now so we can take a closer look into the issue.

Speak soon!

Ayisha_B
Forum Team

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