Which option is to speak to a person about a replacement external wall cover on my house?

[Ellie216]

I keep trying to report that the external wall cover is literally handing off my wall but every time I rung customer services I can’t get through to the right area to report it 😞

does anyone know which options I have to press to get through to a person, so that I can report it please? 
Every option I’ve tried just sends me links to “how tos” and then hangs up. 
many thanks 

[jpeg1]

Most of the customer service methods are designed to save them money by not employing staff.

If you wait here for a day or two a VM person may pick this up and offer to help. 

[Daniel_Et]

Hi @Ellie216, thank you for your post.

We're sorry to hear about the problems you've been having when trying to get through to us and report this 😔

In order to arrange a replacement external wall cover for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @jpeg1 👍

Regards,
Daniel

[Daniel_Et]

Hi @Ellie216, 

We're glad this has been arranged for you. 

If you have any further issues or queries, please don't hesitate to contact us.

Regards,
Daniel