Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

What’s the wait for signing up again as a new customer?

alistem
Joining in

on ‎19-12-2023 07:21

To caveat I’m a sample size of one and realise the plural of anecdote is not data. Saying that, the grass has not been greener with my new ISP. Just out of interest so all my options are on the table, how long to I need to wait before I can classify as a new customer?

https://19216801.onl/ https://routerlogin.uno/
0 Kudos
6 REPLIES 6

jpeg1
Alessandro Volta

‎19-12-2023 10:09 - edited ‎19-12-2023 10:10

It doesn't seem to be consistent. 30 days has been mentioned. Someone very recently was offered a new contract right away, but it apparently went very wrong and they were still waiting for a connection. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
0 Kudos

goslow
Alessandro Volta

on ‎19-12-2023 11:11

90 days is the period of time most often mentioned on here but that is subject to the process of totally random and unexpected outcomes whenever you communicate with VM.

Cardiffman282
Problem sorter

on ‎19-12-2023 12:17

Maybe have a chat with VM Business broadband too. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
0 Kudos

Adduxi
Very Insightful Person
Very Insightful Person

on ‎19-12-2023 12:52

I had to wait 3 months to be called a "new" customer.  As stated above, it seems to be a bit of a lottery.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

unisoft
Knows their stuff

‎19-12-2023 15:14 - edited ‎19-12-2023 15:14

It's normally TWO months. Some agents quote 3 months, but if an automated order its 2.

0 Kudos

Gareth_L
Forum Team
Forum Team

on ‎21-12-2023 15:27

Hello alistem.

Thanks for your post and welcome to our community.

Sorry to hear your new provider is now what you expected.

We would love to have you back. Plus the added bonus of being able to send the equipment out, rather than waiting for a manned installation.

The information above is correct. We do require 90 days gap between an account closing and the same customer to come back and join again.

How long have you not been with us? 

Gareth_L

Top