Warning message on Hub 3.0 Network Log

[SteveAldous]

My hub went down for a while is this network log anything to worry about? Thank you. (Redactions are auto generated)

15/05/2024 13:14:21	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RT123]

Could you please share the upstream and downstream logs also?

[SteveAldous]

Thank you here they are

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599586	39.5	5120	32 qam	1
2	36600489	38	5120	32 qam	3
3	30100079	38	5120	32 qam	4
4	43099804	38.8	5120	32 qam	2
5	23600417	37.3	5120	16 qam	5

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	9.5	37	256 qam	1
2	155000000	10	37	256 qam	3
3	163000000	9.5	37	256 qam	4
4	179000000	8.9	37	256 qam	6
5	195000000	8.4	37	256 qam	8
6	211000000	7.6	37	256 qam	10
7	219000000	7.4	37	256 qam	11
8	227000000	7	37	256 qam	12
9	235000000	6.5	37	256 qam	13
10	243000000	6.1	37	256 qam	14
11	251000000	5.6	36	256 qam	15
12	259000000	5.5	36	256 qam	16
13	267000000	5.5	36	256 qam	17
14	283000000	5.5	37	256 qam	19
15	291000000	5.5	37	256 qam	20
16	299000000	5.5	36	256 qam	21
17	307000000	5.5	37	256 qam	22
18	323000000	5.3	37	256 qam	24
19	339000000	5.1	36	256 qam	26
20	347000000	5.1	37	256 qam	27
21	363000000	5	37	256 qam	29
22	371000000	4.5	37	256 qam	30
23	379000000	4.4	37	256 qam	31
24	387000000	3.5	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	5	0
2	Locked	37.6	6	0
3	Locked	37.6	19	0
4	Locked	37.3	6	0
5	Locked	37.6	5	0
6	Locked	37.6	6	0
7	Locked	37.6	5	0
8	Locked	37.6	4	0
9	Locked	37.3	6	0
10	Locked	37.3	4	0
11	Locked	36.6	6	0
12	Locked	36.6	1	0
13	Locked	36.6	5	0
14	Locked	37.6	4	0
15	Locked	37.3	6	0
16	Locked	36.3	5	0
17	Locked	37.6	5	0
18	Locked	37.6	5	0
19	Locked	36.6	5	0
20	Locked	37.6	17	0
21	Locked	37.3	19	0
22	Locked	37.6	4	0
23	Locked	37.3	5	0
24	Locked	37.3	0	0

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[David_Bn · Accepted solution]

Thanks for reaching out to us @SteveAldous, and welcome back to our Community Forums.

Sorry to hear of the recent drop in connection on our services.

Looking into this, there doesn't appear to be any issue present - with the benefit of being able to locate your hub and running through a flow on our systems.

Do feel free to keep us updated if you experience any further issues with the services.

Thanks

David_Bn

[SteveAldous]

Thank you. I eventually established that there were issues in our area so we had an interrupted broadband service over a two day period that has now resolved. However, since that time I have had no dial tone on my landline and I'm not sure of the best way to notify Virgin of this as the Virgin app seems designed not to allow you to report service issues to Virgin

[Akua_A]

Thank you for the update @SteveAldous 

We can see you have recently been in contact with our team on another thread regarding the landline issue. Please let us know how the switchover goes and if you need any further help. We will be happy to assist.

Thanks,