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Warning message on Hub 3.0 Network Log

SteveAldous
On our wavelength

My hub went down for a while is this network log anything to worry about? Thank you. (Redactions are auto generated)

 

 

15/05/2024 13:14:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2024 13:14:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for reaching out to us @SteveAldous, and welcome back to our Community Forums.

Sorry to hear of the recent drop in connection on our services.

Looking into this, there doesn't appear to be any issue present - with the benefit of being able to locate your hub and running through a flow on our systems.

Do feel free to keep us updated if you experience any further issues with the services.

Thanks

David_Bn

See where this Helpful Answer was posted

4 REPLIES 4

RT123
On our wavelength

Could you please share the upstream and downstream logs also?

I do not work for VM, just trying to help!

SteveAldous
On our wavelength

Thank you here they are

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14959958639.5512032 qam1
23660048938512032 qam3
33010007938512032 qam4
44309980438.8512032 qam2
52360041737.3512016 qam5

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000009.537256 qam1
21550000001037256 qam3
31630000009.537256 qam4
41790000008.937256 qam6
51950000008.437256 qam8
62110000007.637256 qam10
72190000007.437256 qam11
8227000000737256 qam12
92350000006.537256 qam13
102430000006.137256 qam14
112510000005.636256 qam15
122590000005.536256 qam16
132670000005.536256 qam17
142830000005.537256 qam19
152910000005.537256 qam20
162990000005.536256 qam21
173070000005.537256 qam22
183230000005.337256 qam24
193390000005.136256 qam26
203470000005.137256 qam27
21363000000537256 qam29
223710000004.537256 qam30
233790000004.437256 qam31
243870000003.537256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.350
2Locked37.660
3Locked37.6190
4Locked37.360
5Locked37.650
6Locked37.660
7Locked37.650
8Locked37.640
9Locked37.360
10Locked37.340
11Locked36.660
12Locked36.610
13Locked36.650
14Locked37.640
15Locked37.360
16Locked36.350
17Locked37.650
18Locked37.650
19Locked36.650
20Locked37.6170
21Locked37.3190
22Locked37.640
23Locked37.350
24Locked37.300



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

Thanks for reaching out to us @SteveAldous, and welcome back to our Community Forums.

Sorry to hear of the recent drop in connection on our services.

Looking into this, there doesn't appear to be any issue present - with the benefit of being able to locate your hub and running through a flow on our systems.

Do feel free to keep us updated if you experience any further issues with the services.

Thanks

David_Bn

SteveAldous
On our wavelength

Thank you. I eventually established that there were issues in our area so we had an interrupted broadband service over a two day period that has now resolved. However, since that time I have had no dial tone on my landline and I'm not sure of the best way to notify Virgin of this as the Virgin app seems designed not to allow you to report service issues to Virgin