Virgin RPI & CPI increase?

[stainsm2]

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok with

But then tonight, I got another email from them saying that my bill is ready to be paid and it’s now £56?? I checked my bank from last month and I also got charged £56..

Am I missing something? Because 8.8% wouldn’t total up to nearly £60 from £32. I have 2 discounts that are applied until June 2025 as well

[Sabrina_B]

Hi @stainsm2 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your bill, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina