Forum Discussion

mikethesaint's avatar
mikethesaint
On our wavelength
8 months ago
Solved

Norton 360 & Virgin Media email

I have just installed Norton 360 on my laptop. However when I switch on the VPN I am unable to receive or send any emails. I just get a red pop up saying 'Server Unreachable'. 

I have had a look on Norton's help page but I haven't been able to find a resolution.

Is this a known problem or does anyone know how I can easily resolve the issue.

At the moment I'm turning the VPN off permanently just so my emails work. 

  • 用心棒's avatar
    用心棒
    8 months ago
    mikethesaint wrote:

    I have just installed Norton 360 on my laptop. However when I switch on the VPN I am unable to receive or send any emails. I just get a red pop up saying 'Server Unreachable'. 

    I have had a look on Norton's help page but I haven't been able to find a resolution.

    Is this a known problem or does anyone know how I can easily resolve the issue.

    At the moment I'm turning the VPN off permanently just so my emails work. 

    Does the issue persist if you Manually change the geographic location in Norton VPN?

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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  • Martin_N's avatar
    Martin_N
    Forum Team
    8 months ago

    Hi mikethesaint,

    Thank you for your post. We're sorry to hear about the issue you're having. 

    To confirm, without the VPN is there any issue?

    ^Martin

    • mikethesaint's avatar
      mikethesaint
      On our wavelength
      8 months ago

      To confirm, there are no issues in receiving or sending my emails with the VPN turned off.

       

      I

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    8 months ago
    mikethesaint wrote:

    I have just installed Norton 360 on my laptop. However when I switch on the VPN I am unable to receive or send any emails. I just get a red pop up saying 'Server Unreachable'. 

    I have had a look on Norton's help page but I haven't been able to find a resolution.

    Is this a known problem or does anyone know how I can easily resolve the issue.

    At the moment I'm turning the VPN off permanently just so my emails work. 

    Does the issue persist if you Manually change the geographic location in Norton VPN?

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • mikethesaint's avatar
      mikethesaint
      On our wavelength
      8 months ago

      I have changed the setting to Ireland and my email seems to work okay. I'll leave the VPN switched on to that location and see if everything continues to work.

      Thanks for the suggestion.