Forum Discussion

davidrhysjones's avatar
davidrhysjones
Joining in
3 years ago

Virgin Media Availability - Only house on street not available

Hi,

I'm currently with virgin media and am in the process of moving home. I have checked on the postcode checker and it says that unfortunately services will not be available at my new address.

The new property is on a road which virgin media is active on. Using the postcode checker it seems to be available to all properties on the street other than the one I intend to purchase. The property is behind a gate up a short private driveway that services two detached properties (that are within 10 metres of each other). One of these two properties is able to receive virgin media, however the other (the one I am purchasing) says services are not available.

I am very happy with virgin media and would be keen to stay as a customer if services could be made available. I can't think of any reason that VM shouldn't be available here (given it's available at the other identical property neighbouring it) therefore I was wondering If there was an issue with permissions (given the private driveway) preventing the install. If this is the case I'm sure this could be easily remedied.

It would be great if someone could get in touch to see if we are able to resolve this issue.

Many thanks

18 Replies

  • Martyn's avatar
    Martyn
    Superfast
    3 years ago

    definitely sounds like you should be able to get it! hopefully, the forum team see this soon and get in touch! with any luck since one house already is connected to the network, the ducting might already be there and easily accept another line.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 years ago

    Hi davidrhysjones 

    Thanks for posting and welcome to the community. 

    I'll send you a PM now to get some details, we can send a Spotter out to the address in question to check everything and you'll hear back from us within 10 working days.

    Best wishes.

    • matcoelho's avatar
      matcoelho
      Tuning in
      8 months ago

      Hi - I have the exact same issue. All houses and flats on my road have VirginMedia, except mine and I would like to understand why and what can be done. Thank you.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 years ago

    Hi davidrhysjones 

    Thanks for joining me on PM and providing me those details. The form has been done and you'll be contacted within 10 working days.

    Best wishes.

  • davidrhysjones's avatar
    davidrhysjones
    Joining in
    3 years ago

    Hi John,

    Many thanks for this - it would be fantastic if we are able to progress with this once they have been able to assess he property.

    Best wishes

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 years ago

    Hi davidrhysjones 

    Thanks for your message. I am sorry you've not heard back. I have emailed the relavent department and will be in touch asap.

    Best wishes.

  • Vinny_UK's avatar
    Vinny_UK
    Tuning in
    3 years ago

    I'd be interested to see the outcome of this as i've been in the same situ since moving into my new house 8 months ago but alas have had no luck at all, my neighbour 3 metres away can get VM broadband but i cant, the rest of the street can too. Likewise, there's also a short "private drive" to get to my neighbour & me, permissions are not an issue either. Just for reference my post is here https://community.virginmedia.com/t5/QuickStart-set-up-and/Fibre-Installation-Across-Private-Driveway/m-p/5315627#M229780  - hopefully you will have better luck than me. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Vinny_UK 

      Thanks for coming back to the thread. I have emailed the relevant team for you to see if there are any plans to install your address. I used the details given to my colleague in PM previously.

      I'll report back asap.

      Best wishes.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Thanks for joining me on PM Vinny_UK and it's great news as well.

      Keep me posted if you need anything.

      Best wishes.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Vinny_UK 

      We don't need to be on PM currently 🙂

      If it is Wayleave, mention what you've said to the sales people. They'll send out the relevant email forms 🙂

      Best wishes

      • Vinny_UK's avatar
        Vinny_UK
        Tuning in
        3 years ago

        Thanks John. I'll wait for the systems to update VM end first as it's still showing as non-serviceable for my house at present which the sales people check & cant go any further on (according to the one who contacted me).  

  • liam-mundy's avatar
    liam-mundy
    Joining in
    2 months ago

    Hi,
    I'm reaching out as im in a similar position to Viny and it seems he now has the virgin broadband connection.  My neighbour, just a few metres away, currently has Virgin Media installed,as do most of the houses on our street, yet for some reason, my address still shows as unavailable.
    A few months ago, I managed to get in touch with the correct team, but unfortunately, the communication went silent. Our broadband contract with our current provider has just expired, and I’m eager to explore switching to Virgin Media, if there’s any way to get the necessary infrastructure in place.
    I’d really appreciate it if someone could look into this for me and advise on the next steps. It seems like it might just be a small connection gap, so I’m hoping a solution is possible.
    Thanks in advance for your help.
    Best regards,
    Liam

     

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi liam-mundy 👋.

      Thanks for reaching out to us and welcome to the Community Forums sorry to hear that our network does not extend to your property, so that we can take a look into this please can you join me in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • EnsignVorik's avatar
    EnsignVorik
    Up to speed
    11 days ago

    Sorry for bumping this again, potentially on topic.

    I had a random social media advert for Virgin Media Business and for giggles I filled in the postcode checker and was somewhat surprised to see that my home could be serviced by Voom, yet when I use the postcode checker on the residential site it says Virgin Media is unavailable. 

    As far as I'm aware VM is not available in my area (I moved out of a VM services area in 2020 and have been suffering with abysmal 30Mbps max speeds ever since) I've love to move back. 

    Is anyone from the forum team able to reach out via a DM to see what the score is?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 days ago

      Hi EnsignVorik, thank you for your post. It's great to hear you're wanting to move back to us 🙂

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

  • BradU18's avatar
    BradU18
    Just joined
    13 hours ago

    Hi, same issue here - one of two/three on my road that can’t get virgin media