Forum Discussion

Ralphshack's avatar
Ralphshack
Joining in
11 days ago

Virgin TV Go iPhone App - Service Not Available

Hello,

I have been unable to access the Virgin TV Go app on my iPhone 15 pro iOS 18.2 for the last 3 months as it just says ‘Service Not Available’. I have deleted and redownloaded the app multiple times with the same issue.

I used to get around the issue by using Safari on my iPhone but it now says ‘This video cannot be played as your device does not meet security requirements’. I have tried to sign out, and clear my cache/cookies etc.

Any help much appreciated, Ralph

 

 

  • Akua_A's avatar
    Akua_A
    Forum Team
    10 days ago

    Hi Ralphshack,

    Welcome to our community forums and sorry to hear you are having issues accessing TV Go on your iPhone. We can understand the inconvenience caused and we want to best help. Can you let us know when this issue first occurred? Is this the only device having this issue? Do you have antivirus software on your mobile at all?
    Thanks,

  • Ralphshack's avatar
    Ralphshack
    Joining in
    9 days ago

    Hello,

    Thank you for your help. The issue started happening around 3 months ago and also happens on my iPad. I have no antivirus software on either of them. 

    Thanks, Ralph

    • Steven_L's avatar
      Steven_L
      Forum Team
      8 days ago

      Thanks for coming back to us Ralphshack. Does this happen, when you try to watch any content or does it not even let you login?

      Kind Regards,

      Steven_L