VM connect app not connecting to hub 4

[Hannahk11nd]

I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tried the typical troubleshooting 'fixes' i've seen in other threads so I assume my Hub is one of the ones with data problems that make it unable to be picked up by the app that I read about in other threads, what am I meant to do if the way to claim my volt benefit doesnt work

[Mrnick54]

I have a similar issue… I have a pod but it appears to have stopped working*. However, like you I cannot get the VM Connect app to recognise my Hub 4, so am unable to run any checks. 

[Carley_S]

Hi @Hannahk11nd 

Welcome to the community forums 

Sorry to hear you're having issues access the Connect App at this time. 

Has the Connect app ever worked for you? 

Do you find the the connect app shows the same error on other devices at all? 

Ensure that both the device and app are fully updated to their latest versions, clear the cache and cookies from the device and try deleting and re-installing the app.