Sudden change to date and very late Install Pack arrival date

[gabridamaestro]

After signing up online and choosing an available arrival date of 14th September, suddenly received an email that the install pack will now arrive on the 3rd of October instead. This is unfair as the decision to sign up was because the pack would arrive in 5 days or less. It is quite disheartening to have to wait over three weeks for the arrival pack while noting that there would be no installation done since the house is already equipped with Virgin Media. This long wait might lead to a cancellation as 3 weeks means other options would have to be explored. It is important that the date be brought backwards as much as possible since it will be self installed and only the pack is required. 

[jpeg1]

Do yourself a favour and forget about a service that may not ever happen. 

[jbrennand]

If just waiting on Hub delivery, call the the Sales team on 0800 183 1234

Or Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and book a Tech install