Self Install Pack failed to arrive .

[Jamie1981]

The QuickStart pack was supposed to arrive today Feb 6th but it has not been delivered.  I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.

[VM-Jon]

Hi @Jamie1981 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[Jkw87]

Hi I have the same problem aswell my delivery date was today I received no update etc.

[Daniel_Et]

Hi @Jkw87 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you were having 😔

Have you since received clarification on the situation? You can track your parcel via Yodel's website here. 

Please pop back to us at your earliest convenience. 

Regards,
Daniel

[Jamie1981 · Accepted solution]

I thought I should update my situation. After messaging here with one of the advisors,  I was contacted by VM and had to go through the entire order process again. My kit was delivered on Monday and it's all up and running now. Thanks

[Akua_A]

Glad to hear this issue has been resolved for you @Jamie1981 

Please do not hesitate to contact us if you need any further help and we will do our best to assist from here. 

Thanks,