Reviewed and renewed broadband

[BinxyBoyyy]

I reviewed and altered my broadband package to get it cheaper and I have the receipt from the 28th feb, does anyone know when this new package actually starts because it’s been two weeks and still nothing, my old contract ends in a week or so so I’m not sure what happens now.

[jbrennand]

Are details of the new contract now showing in your online VM account ?

[BinxyBoyyy]

No it’s still showing my current one that’s about to end….. and virgin media won’t connect me to live chat . Getting the constant bot

[Daniel_Et]

Hi @BinxyBoyyy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Apologies for any confusion caused 😔

In order to clarify the situation, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[BinxyBoyyy]

Thanks I ve replied to your private message

[j1mgg1980]

Hi BinxyBoyyy,

Did this email come from email@em.virginmedia.co.uk?

I am having a similar issue with a missing renewal.

[BinxyBoyyy]

Mine came from webteam@virginmedia.co

[Kath_P]

Hi j1mgg1980, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've also had some issues with your change in package after applying online. 

I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

Thanks,