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Repair required to brown box outside

Tuning in

Please can someone let me know how I get the brown box outside repaired. I did an online chat and was told an appt had been arranged. But that was over a week ago.

The brown cover had been attached loosely as its very old and in all the storms we have had, it blew away. Unable to find it anywhere. So how can I get an engineer to fix it?



Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

I will wait and hope a VM staff member can come on here and help.


Hi Hale,

Thank you for your post. We are sorry to hear about the Omnibox on your property. 

We are happy to take a look into this for you and see what happened with the appointment. 

I will private message you now to confirm your details.