Remove unused lines

[JonL1]

How do I contact Virgin to remove a rusty, broken, junction box, and an unused phone line from my house?

[Tudor]

They will charge you £25. Best thing is to do it yourself, outherwise:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Daniel_Et]

Hi @JonL1 👋 Thank you for your query and welcome to the Virgin Media Community 😀

I can see my colleague has responded to your post on another thread. If you could please respond to that at your earliest convenience, that'd be much appreciated.

Thank you for your support @Tudor 👍

Regards,
Daniel

[JonL1]

So, can something be done about this manky street box then? The phone line has been sorted.

[goslow]

Issues with street equipment can be reported here

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

on a dedicated section of the forum