Hi
I would like to arrange for someone to come and remove the white box inside my flat - I've tried calling but was left on hold for a ridiculous amount of time!
Chris
Glad to hear we have managed to get this resolved for you.
Hi Chris why do u need the box removing ?? as there may be a charge
Hi- because a previous occupier had virgin- I've got no plans to use it and it's bulky and in a prominent part of the room so is a bit unsightly.
Think the flat used to be rented as there is a mis mash of old hardware - but understand that virgin need to come and take their stuff away.
Ok could u take a picture so the team know what u have so the can log it when the look at it.
I'll wait until someone from virgin replies - when I've had other things removed from other suppliers they've not needed photos.
VM will not remove their equipment so its down to you - screwdriver and wire cutters are the order of the day - perfectly safe as its data not voltage
you can wait for VM who may offer to look into it but the bottom line will be they will do nothing
On similar posts someone from virgin will arrange them to come and collect. There's a lot of information on here saying that I should not remove myself. Will wait to here from someone from virgin.
Glad to hear we have managed to get this resolved for you.
Hi Matthew. I have the same problem as Chris. I just moved into a house with virgin media white boxes inside and I would like to have them removed as I am not planning to have virgin in the house. Please could you advise me on who to contact?
Many thanks,
Giulia
Hi Gtosi,
Thank you for your post and welcome to the community.
I will private message you now to confirm some details and then we can see if we can get this removed.
^Martin
Thank for your help with this Matt- someone came yesterday to remove it.
Appreciate it
Chris
Glad to hear this and no problem at all.
If you need anything in the future you know where we are.
