Removal of white box inside

[Chrisrwagner]

Hi 

I would like to arrange for someone to come and remove the white box inside my flat - I've tried calling but was left on hold for a ridiculous amount of time! 

Chris

[Hosay299]

Hi Chris why do u need the box removing ?? as there may be a charge 

[Chrisrwagner]

Hi- because a previous occupier had virgin- I've got no plans to use it and it's bulky and in a prominent part of the room so is a bit unsightly.

Think the flat used to be rented as there is a mis mash of old hardware - but understand that virgin need to come and take their stuff away. 

[Hosay299]

Ok could u take a picture so the team know what u have so the can log it when the look at it.

[Chrisrwagner]

I'll wait until someone from virgin replies - when I've had other things removed from other suppliers they've not needed photos. 

[-tony-]

VM will not remove their equipment so its down to you - screwdriver and wire cutters are the order of the day - perfectly safe as its data not voltage

you can wait for VM who may offer to look into it but the bottom line will be they will do nothing

[Chrisrwagner]

On similar posts someone from virgin will arrange them to come and collect. There's a lot of information on here saying that I should not remove myself. Will wait to here from someone from virgin.

[-tony-]

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@Chrisrwagner wrote:

On similar posts someone from virgin will arrange them to come and collect. There's a lot of information on here saying that I should not remove myself. Will wait to here from someone from virgin.

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not sure where you are reading - i refer to this which is clear in what VM will do or not do https://community.virginmedia.com/t5/QuickStart-set-up-and/Cancelled-recovering-outside-kit/m-p/5269...

[Chrisrwagner]

On this page. As I said in my previous message I will wait for someone from virgin to reply.

[Matthew_ML]

Hey Chrisrwagner, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Normally we do not remove these however I will send you a PM and I will send a message to area manager to see if they remove it or not.

Please look out for my PM