Re: Wire cut whilst works being done - digging query

Hi

On the 13.05.2024 our outside cable was cut through by people digging up our drive. Issue was quickly reported to VM and technician came to join two ends. Unfortunately he said its not possible and some other team need to attend. Next day two other technicians came but said there is a blockage on the road and we need a re-pull. Appointment was scheduled for 15.05.204 and then rescheduled again fir 22.06 which is today. Nobody came today so we called customer service at 4pm. They said technicians will be in an hour. Yes right. After an hour we recived a text message saying our appointment was rescheduled for 13.07.2024. I know this is very common for VM, but can someone could advice how to make an official complain and also who I need to contact regarding permission for works being able to carry on on the street. 

If they gonna come on the 13.07 that will leave us 2 months without any service. 

I don't know why technician pulled out the cable from the street? Why couldn't he temporary connect these two ends?

I hope someone from VM will reply to my post aa this is really not acceptable to treat customer this way.