Missing cable box cover

[AlistairM]

I have also lost the brown box cover (presumably in the recent storms) and the wiring is exposed. We do not subscribe to Virgin but I still need to get it replaced. I have not been able to find a replacement online. Help would be much appreciated.

[Gareth_L]

Hello AlistairM.

Thanks for your first post and welcome to our community.

Sorry to hear the cover has been blown off from the recent storms.

We can get this looked into from here.

It's just a matter of taking some details by a private message, If that is okay with you.

Maybe once this has been sorted you could look into subscribing to us.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello again AlistairM.

Thanks for the details you sent over a private message.

I have just made the service and install manager for your area aware.

That way we can get one of your engineers to attend and either replace the whole box or put a new lid on.

Time wise I can't say when or how long but will be out as soon as we can to get this sorted for you.

Would you also be able to let me know once the lid has been fitted please.

Gareth_L