Hi MichaelJWP15 👋 Welcome back to the community forum!
Thank you for posting, and raising this with us. Is this box attached to your home / connection? If so, we can book an appointment for it to be fixed.
As these boxes are directly linked to a home's connection we will need to ensure any appointment raised is linked to the correct home address account.
Just let us know, and we can then help get this booked in for you if needed. 🌞
Molly
