2 weeks ago
Hi,
I have had a Red Light on my Hub 3 for a few weeks now. It's in a well ventilated area, switched it on and off numerous times and even waited to see if it was due to any local work but no change, still permanently red. I have not noticed any resulting specific issues but note that on other posts a replacement is advised and seems to be the answer?
Regards
JR
2 weeks ago
Thanks for reaching out to us @Looper35, and a very warm welcome to you!
Sorry to hear of the red light permanently on, on the hub.
The red light could be a sign of the hub overheating and therefore would opt to have an engineer out to offer a like for like replacement, whilst also taking the faulty hub from you.
Check out the envelope in the top right hand corner for a private message from me, and I'll seek to have this arranged for you.
Thanks
David_Bn
2 weeks ago
Hi,
Many Thanks David.
I have replied to your PM.
yesterday
Thanks for working with me over our private messaging service @Looper35, and I'm pleased to have this resolved for you.
Do feel free to return to us here on the Community Forums if you require any further assistance with our services and we'll be on hand to take the matter raised up.
Thanks
David_Bn