Please help

[Haggi123]

Hi, can someone from management or higher than sales supervisor please respond to me . I am wanting to talk to someone about getting virgin in my street that has been networked but nobody has setup all the addresses in my postcode to be serviced. I.e my literally next door neighbours can get virgin but I can't but I actually can. As I said I have been dug up and the cabinet and manhole covers are at our doors.

[Tudor]

You may have to wait 2 or 3 days for a VM staff member to get to your post.

[jpeg1]

Do bear in mind that it takes more than an access cover outside your door to give you a service.  Each cabinet has a finite number of connections, and if they have all been taken up by subscribers there will be no capacity for new ones. 

[Client62]

Do you have a VM service hatch at the boundary of your property ?   ( share a photo )

It might look similar to these, can also be metal ...

[Ashleigh_C]

Hi there @Haggi123 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue and thank you again for posting. I'd be happy to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Haggi123]

The issue is that on the site and when you speak to sales team they say I can't get it cos it's not in my area but literally the even numbers from like the 50's can. It's supposedly to do with the engineers not completing all the works .... ?

[Haggi123]

I have these all over my street right up to my close entrance and the cabinets (2 of them installed also ) but according to the sales team we don't have Virgin in my area. Yet when they use the 2 nd postcode I have for my street or just put I higher even door number in above 50 miraculously I have Virgin in my area. 

[Paul_DN]

Hi Haggi123,

Thank you for reaching back out, I can see we have tried to help previously, did anyone contact you last time you reached out?

Regards

Paul.

[Haggi123]

Yes and I received please don't send pm to our adviser. Very unhappy at being sent a "unsolicited" message btw. I was responding to her pm she sent me. Could someone please respond and help with this issue. As its clear virgin are physically in my street but someone won't switch all our addresses on.

[Haggi123]

And in regards to your photos I have the bottom ones all along my street and outside my door. There are 2 cabinets both grey.