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Please help

Joining in

Hi, can someone from management or higher than sales supervisor please respond to me . I am wanting to talk to someone about getting virgin in my street that has been networked but nobody has setup all the addresses in my postcode to be serviced. I.e my literally next door neighbours can get virgin but I can't but I actually can. As I said I have been dug up and the cabinet and manhole covers are at our doors.


Very Insightful Person
Very Insightful Person

You may have to wait 2 or 3 days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Alessandro Volta

Do bear in mind that it takes more than an access cover outside your door to give you a service.  Each cabinet has a finite number of connections, and if they have all been taken up by subscribers there will be no capacity for new ones. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.


Do you have a VM service hatch at the boundary of your property ?   ( share a photo )

It might look similar to these, can also be metal ...


Forum Team
Forum Team

Hi there @Haggi123 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue and thank you again for posting. I'd be happy to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.