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Please help with moving house and set up? Can I set up myself?

Joining in

Hi all,

I've just moved and have taken my router with me. I have been on the phone to customer service today and asked if I could set up myself. In my property there is a coaxial cable of some kind coming through the wall that connects to my Hub 3. I've plugged it in and I'm getting a green flashing light and a wifi icon light. On devices the hub shows up, but says 'connected without internet'. 

Given that installation fees are £100+, I was wondering whether I'm on the right track here and don't need to have a technician over, or if I'm barking up the wrong tree and trying to do something that isn't possible without some sort of modification to the cabling etc. How can I tell if this is the right cable? How can I tell if I need a technician? I tried to ask the lady over the phone but she took that as me needing an appointment, put me on hold, then told me I'd need to call a different department to cancel if I no longer wanted the appointment. 


Alessandro Volta

Have you gone through the moving process with VM to take your services with you?

Explanation of moving equipment is below from nodrogd

Forum Team
Forum Team

Hi gbull,

Thank you for reaching out to us in our community and welcome, sorry to see you have had troubler letting us know you have moved, I was able to locate you on our system with the details we have for you, it looks like you have spoken to us since your last post, were you able to get the services connected?