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Just moved in, trailing cable to router, no internet

aaronbthomas
Joining in

Just moved into a new place, check if our postcode had virgin media access, which was confirmed. Found a trailing cable in the flat, but no virgin media box. Have plugged in the router but haven’t got an internet connection for a couple of hours. Router just slowly flashes green.

3 REPLIES 3

Client62
Legend

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

nodrogd
Very Insightful Person
Very Insightful Person

Is this a new customer install with a self install kit, or are you an existing customer that has moved to a new address?

If it’s the latter did you call the “movers” team to get your hub provisioned for the new address. If you just plug it in without doing this VMs systems will detect that it has moved to a new location & automatically disable it.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

Hey aaronbthomas,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your services at the moment, I have looked into your account and can see that you have spoken to the team since you last posted, has everything now been resolved or do you still need further assistance.

Kind Regards,

Steven_L