Forum Discussion

aaronbthomas's avatar
aaronbthomas
Joining in
2 years ago

Just moved in, trailing cable to router, no internet

Just moved into a new place, check if our postcode had virgin media access, which was confirmed. Found a trailing cable in the flat, but no virgin media box. Have plugged in the router but haven’t go...
nodrogd's avatar
nodrogd
Very Insightful Person
2 years ago

Is this a new customer install with a self install kit, or are you an existing customer that has moved to a new address?

If it’s the latter did you call the “movers” team to get your hub provisioned for the new address. If you just plug it in without doing this VMs systems will detect that it has moved to a new location & automatically disable it.