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DG10's avatar
DG10
Joining in
9 months ago
Solved

Outside work not yet done and no router received

I signed up for VM Fibre Broadband on 9/10, with an install date of 24/10. As VM is new to the area, there is some outside work to be done and I filled in the online survey for this as soon as I rece...
  • jpeg1's avatar
    jpeg1
    9 months ago

    "Basically, they were just reading off the system and  couldn't wait to get me off the phone." 

    You have just summed up the whole of Virginmedia in one sentence! 

    The technician will bring all the equipment on activation day. Keep a note of all installation promises, as you may be entitled to compensation for the delays. 

jpeg1's avatar
jpeg1
Alessandro Volta
9 months ago

"Basically, they were just reading off the system and  couldn't wait to get me off the phone." 

You have just summed up the whole of Virginmedia in one sentence! 

The technician will bring all the equipment on activation day. Keep a note of all installation promises, as you may be entitled to compensation for the delays. 

  • DG10's avatar
    DG10
    Joining in
    9 months ago

    Thanks for the reply. Good to know they'll bring the kit, given the VM website shows the below (which you can't even click on for more details, as you might think with the arrow on it). Got no faith the outside work is going to happen in time though, but we'll see. I might be doing them a disservice.

     

     

     

     

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      9 months ago

      Hi there DG10 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have faced this issue with your install I would be happy to take a closer look on our side and see what has happened via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.