I signed up for VM Fibre Broadband on 9/10, with an install date of 24/10. As VM is new to the area, there is some outside work to be done and I filled in the online survey for this as soon as I received notification it was needed.
Since then, nothing has happened. In my account, I can see two separate order numbers, one for my actual install date, and one that just keeps moving to the current date (i.e., yesterday, it said 19th, today it says 20th). I assume this is the outside works part.
In addition, I haven't received my router yet. I rang the pre-install team, who are obviously not based in the UK, and they were fairly useless. They assured me the outside work will definitely be happening today, and that the engineer would bring my router when he does the install (which is odd, as the VM website says my router has been dispatched). Basically, they were just reading off the system and couldn't wait to get me off the phone.
Two questions:
1) Is it likely my install date will happen? Based on progress so far, and my limited interaction with VM CS, I'm thinking not.
2) Does the engineer bring the router to the install, or is posted out (I heard they send via Yodel)?
