Outside cable box cover damaged

[vross]

Hey everyone, our outside cable box is damaged (see below). I understand that if people post here, then a mod might be able to pick it up and help(???)

Though if anyone has any better suggestions / advice regarding what we should do, please let us know! 

[Client62]

Report damaged equipment

https://www.virginmedia.com/help/reportingdamage

[vross]

Thank you but that link says 'The Virgin Media O2 equipment is where we keep our transmission kit on the street...' so it seems it's applicable to damage on public property but not private, unless I'm mistaken?

[Martin_N]

Hi vross,

Thank you for your post. We can certainly get this fixed for you. 

I will private message you now to confirm your details. 

^Martin

[Yfuseini]

Hello, my external box is damaged. I don't know who to contact to get it fixed. Any help here? 

 

[Ashleigh_C]

Hi there @Yfuseini 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to see that your Omnibox is also left uncovered, I'd be happy to arrange an engineer to replace this for you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.