Forum Discussion

vross's avatar
vross
Joining in
11 months ago

Outside cable box cover damaged

Hey everyone, our outside cable box is damaged (see below). I understand that if people post here, then a mod might be able to pick it up and help(???) Though if anyone has any better suggestions / ...
vross's avatar
vross
Joining in
11 months ago

Thank you but that link says 'The Virgin Media O2 equipment is where we keep our transmission kit on the street...' so it seems it's applicable to damage on public property but not private, unless I'm mistaken?

  • Martin_N's avatar
    Martin_N
    Forum Team
    11 months ago

    Hi vross,

    Thank you for your post. We can certainly get this fixed for you. 

    I will private message you now to confirm your details. 

    ^Martin

    • Yfuseini's avatar
      Yfuseini
      Joining in
      6 months ago

      Hello, my external box is damaged. I don't know who to contact to get it fixed. Any help here? 

       

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        6 months ago

        Hi there Yfuseini 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry to see that your Omnibox is also left uncovered, I'd be happy to arrange an engineer to replace this for you via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.