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Old wall socket or something else?

alicequigley
Joining in

on ‎06-11-2024 12:32

Trying to connect broadband. New hub received today. Trying to figure out where I connect it  

CC43C6B7-7589-4664-A3B6-56CB2143A14C.jpeg

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-11-2024 15:15

Possibly into that splitter - but the sticking plaster is a worry 😲

Try calling the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and book a Tech install 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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nodrogd
Very Insightful Person
Very Insightful Person

‎06-11-2024 16:32 - edited ‎06-11-2024 16:33

Powered splitter (likely due to weak signals).

Top left is the incoming from the cabinet drop. Top right is power in.

The bottom two are both outputs, so you can use either of them to feed the hub.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎08-11-2024 16:44

Hi there @alicequigley 

Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 

I am sorry that you faced some issues with your install and thank you to our community team for their advise so far, can I just check have you since been able to install your services?

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