No welcome pack or account number

[Chilli71]

Hi, i have not received my welcome pack or account number yet and my installation date was today 24-01-24 and no one turned up. Can you help please! 

[VM-Jon]

Hi @Chilli71 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are experiencing I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon