No power supply with Hub 5

Hi

I joined VM recently, and were sent a Hub 3 for the 500 service.  Since my other half is an O2 customer we added that to the account to get a Volt boost to 1gb - then VM realised they needed to send a new Hub out, so they sent out a Hub 5, but didn't include a power supply or any extra cables (the power barrels are not the same, so just can't use an old one)

I called up last week to get one sent out, and was told to ignore the 5 day warning of needing to change over - and was reassured it would be OK, even after saying that we needed it for work, and being promised it wouldn't lose service.

Today, I lost service - and the Hub 3 has been removed from my account, and I still have no power supply for the Hub 5.

I have spoken to VM support and they have referred me to the Quickstart team - but have no contact details for them, and I am stuck in limbo - with people at home having to use mobile hotspots for work (and chomping through data allowance).

Is there any way to contact the quickstart team - and maybe get them to ask a local engineer to drop a power supply off to get us up and running?