Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New customer

Colinmcx
Joining in

3 weeks ago

I signed up for virgin media last week and received the confirmation email with a delivery date of Monday the 11th.  I didn't hear anything back and called on the 10th to be told the order didn't go through properly and to place it again with them over the phone which I did.  I was told I would get a call yesterday to confirm everything but again have had no response whatsoever.  I'm unsure what to do now?

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun and ask what's happening.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Matthew_ML
Forum Team
Forum Team

3 weeks ago

Hey Colinmcx,  thank you for reaching out and a warm welcome to the community, I am sorry to hear you didn't get a call back.

I've taken a look at our side and I can see you managed to speak to someone, did they help at all?

Matt - Forum Team


New around here?

0 Kudos
Top