cancel
Showing results for 
Search instead for 
Did you mean: 

New cables installed in my garden without warning

anscotland
Joining in

I am quite puzzled as I have just realised that my external connection/installation/cables and wall boxes/attachments in my front garden and wall have been changed or updated without my knowledge. I can only assume it happened during September when I was on holidays for a week as I work from home and have a window at the front garden, from where I would see anyone stepping into the garden. My upstairs neighbor is a Vodafone customer and this was not done for him. It seems that the brown plastic box that is attached to the the wall now has 3 more cables running from it and on the second hole on my wall where a brown cap was previously installed with the broadband cable, has been replaced with white silicone and a white cap. 

The reason I noticed the changes is that previously the cables were covered by pebbles and now they are uncovered. Also whoever did this work without letting me know moved a very heavy planter that is in front of the second hole in the wall where the broadband is going into my office.

I am so perplexed as to when this happened and why. I called customer services and of course they have no idea.

I guess I just need confirmation that it was actually Virgin doing the work and nothing sinister has happened.

Thanks

5 REPLIES 5

Client62
Alessandro Volta

Has the same happened on adjacent properties ?

No, my friend who I share a wall with on the ground floor and has her Virgin installation on exactly the same spot has not had any work done. 

Hey @anscotland Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the new cables being fitted in without any prior warning. 😢
Are you able to send us any images of the new cables / external box so we can verify this on our end?

Let us know and we can assist further going forward. 🙂

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi, yes I have taken photos. The cables used to be covered very well under the waterproof membrane and pebbles and have now been uncovered. Also all the planters that were on top of them were moved without our knowledge. Please let us know when and why this was done. 

20241021_171334.jpg

20241021_171319.jpg

20241021_171253.jpg

20241021_171245.jpg

20241021_171239.jpg

Hi @anscotland,

Thank you for proving those. So that we can take a closer look over things, I'm going to send you a private message shortly where we can take a few more details.

Please respond to that when you can and we'll go from there with this.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!