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Peter0708
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New Build Virgin

Hi

I have called over the last week or so to try and sort my broadband. I have a new build house that has a virgin box outside and it is definitely serviceable. Nowhere does it say my address on the website or over the phone. I’ve spoken to 4 different people. The last one saying to contact national home builders within virgin but I can’t get through. I’ve saw a few posts be resolved on here doing this so I thought I’d give it a shot. 
 
Any help or suggestions would be much appreciated!!!

Many thanks in advance!

Peter

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Christy_D
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Re: New Build Virgin

Good evening, 

Thanks for reaching out to us and welcome to the forum!

Sorry to hear that your address is still missing from our database. I can certainly look into this for you to try and find out when the address is due to go live for you. I'll pop over a private message to take some details and we'll go from there if that's ok?

Thanks,

Christy


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Peter0708
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Re: New Build Virgin

Thank you. I have replied!

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Christy_D
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Re: New Build Virgin

Good afternoon @Peter0708 

Thanks for your patience on this. 

I am going to get this query escalated so it can be picked up by one of our dedicated team who can look into why the address is missing from our systems.

Thanks,

Christy


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