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Moved to 1GB having speed and dropout issues

colenvo1
Joining in

3 weeks ago

Hello upgraded to 1GB speed today. However I'm having multiple dropouts. Router needing reset. Also my speed is inconsistent 400 to 900 mb. Currently down to 700. Is this usual or should I contact virgin? Thanks

Speed Test https://vidmate.bid/
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Kath_F
Forum Team
Forum Team

3 weeks ago

Hi colenvo1,

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We're sorry to hear you've been having issues with your connection since upgrading to the 1GB service. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F ✨
Forum Team

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