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Move-in which cable

oggsidedown
Just joined

2 weeks ago

Hi all,

Moved into a new flat yesterday, got my quick start today.

There's two sockets on my wall that look like they could be for the connection, one with a technetix TRIS-1002L attached and one that's just a cable, see pictures:

PXL_20240903_114817644.MP.jpgPXL_20240903_114813589.MP.jpg

The one with the 1002L attached to it is right by a virgin media phone socket by the looks of it, so that's what I've plugged it in to for now, but the hub has been simply flashing green for 20 minutes and I haven't heard back anything from virgin media.

When I log onto my hub, it says No RF signal detected:

Screenshot_20240903-124923.png

At what point is it safe/a good idea for me to plug the router into the other socket? Is it obvious and I'm missing something as to which socket is the correct one to use?

 

Thanks!

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1 REPLY 1

goslow
Alessandro Volta

2 weeks ago - last edited 2 weeks ago

Photo 2 is the correct connection method. The other connection is a TV aerial. If you have no RF signal, I think that means your cable is disconnected somewhere between your wall box in your home and the cabinet in the street.

Check the pattern of green light here

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-lig...

If you need a tech visit call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to remedy.

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