Missing external cable cover

[Foxyroxy03]

During the recent storm my cover has blown away... Will VM replace or will I have to buy a new one. EBay charging £11.00

[Tudor]

VM should replace it for free. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Steven_L]

Hello Foxyroxy03,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that your omnibox has been damaged in the storm over the weekend. We can get this replaced for you free of charge but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L