Installing Equipment that I have not ordered

[Lewy81]

Someone has turned up at my house today whilst I am at work drilling into the side of teh house and apparently fitting a box?

When I spoke to the installer through my doorbell he claimed it was to install virgin through the name Sarah (my wife's name). My wife has not ordered Virgin Media, we have no confirmation texts or emails. Can I have a number that I can urgently speak to someone as going through the number on the internet requires a Virgin account or number.

[Client62 · Accepted solution]

I assume you sent the VM installer away.

You may have a fraud situation that is to do with a mobile phone that is gets stolen at the point of delivery.

The Pre Install Team are on : 0800 052 1734  

Customer support are on 0345 454 1111

[Ayisha_B]

Hi @Lewy81 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear this!

Have you spoken to the team on the number provided or do you still require help on this?

How did they technician leave things with you?