Installation Never Completed

[tom39502]

Hello was hoping for some help as no one has been able to help so far and I keep getting sent from pillar to post.

Where I live Virgin Media began to install down our road/village in 2017, our road is a public road and not everyone originally signed the wayleaves for further down the road as they thought another broadband fibre would provide fibre though they pulled out when Virgin started in the area. In 2019 and 2022 Virgin promised to look into this and then they said if 7 people down our road signed up to this then theyd install down our road, we found 7 people interested and passed details on even applied for gigabit vouchers too and Virgin then said theyd install down our road but still failed to do so.

Could anyone confirm who the best person/team to speak to is ? as its clear Virgin were going to install fibre and we certainly ahve enough people interested to make it work

[Daniel_Et]

Hi @tom39502 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[tom39502]

Hello Dan, Can you please tell me when someone will contact us ASAP ? as no one has got back to us yet and our contract with BT ends so we need to know wether to renew it or not or if virgin will complete the install

[Zach_R]

Hi @tom39502,

I can see from earlier posts in this thread that my colleague has invited you into private message to discuss things further.

If you haven't done so already, please respond to their last message there so we can assist you further on this matter.

Thanks,
 

[tom39502]

Thank you, I have now replied to him in full and look forward to hearing back from the team and hopefully working with you so we can have fibre installed. 

[tom39502]

Hello looking back I can see I have provided the requested details twice but as of yet no one has been in touch.

[Steven_L]

Thanks for coming back to us tom39502, I can see that one of my colleagues has sent you a private message since you last posted, so I will leave you in their capable hands to get this resolved for you.

Kind Regards,

Steven_L