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Installation Never Completed

Joining in

Hello was hoping for some help as no one has been able to help so far and I keep getting sent from pillar to post.


Where I live Virgin Media began to install down our road/village in 2017, our road is a public road and not everyone originally signed the wayleaves for further down the road as they thought another broadband fibre would provide fibre though they pulled out when Virgin started in the area. In 2019 and 2022 Virgin promised to look into this and then they said if 7 people down our road signed up to this then theyd install down our road, we found 7 people interested and passed details on even applied for gigabit vouchers too and Virgin then said theyd install down our road but still failed to do so.


Could anyone confirm who the best person/team to speak to is ? as its clear Virgin were going to install fibre and we certainly ahve enough people interested to make it work




Forum Team
Forum Team

Hi @tom39502 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.