I need my installation kit sooner, VM changed my date without reason

[LiamASmith]

I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June.

I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it back meaning I will have no access to internet for approx 3 days, because they changed the date without giving me options.

I had this email from them from webteam@virginmedia.co.uk:

We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website.

It'll now arrive with you on <22 june 2024> between 8am and 9pm. If you gave us your contact details, our delivery partner Yodel will text and/or email you with a 2 hour estimated delivery slot on the day.

Can anyone help from the VM forum team or does anyone have a contact number I can ring to request an earlier delivery? (Or does emailing back webteam@virginmedia.co.uk go to a team who can help?)

[carl_pearce]

There must be a reason. Maybe the kit you are being provided isn't available.

What have you ordered?

[LiamASmith]

I ordered Gig1 with Stream

[LiamASmith]

Update:

I managed to create an account via the website and it has let me change the date (didn't know before hand I could do this).

I think this can be marked resolved now.

Thank you!