Forum Discussion

alchats14's avatar
alchats14
On our wavelength
8 months ago

I have needed help for months!!

Someone please help me!!

I’m a customer of 8 years now and this past year with Virgin has been an absolute joke. 

I have contacted Virgin COUNTLESS amount of times on the phone, through social media, on WhatsApp!! All about the same matter over and over again and nothing ever gets fixed. 

Someone please contact me to help asap, I need to make sure my internet connection is constant due to work commitments. 

I will be contacting ombudsman this week. 

2 Replies

Sort By
  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    8 months ago
    Copy Link

    Hi alchats14 

    Welcome back to our community forums and sorry to hear you have had issues with your service in the last year. We further apologise that you have had issues when trying to contact our team to resolve issues. We can understand the frustrations caused. We can however see you have recently been in contact with our team regarding these issues and a resolution has been reached. Do you need any further help with this?

    Thanks,

  • WorstISP's avatar
    WorstISP
    Superfast
    8 months ago
    Copy Link

    Hi alchats14, if you want Virgin Media to pay any attention to an issue, you should raise an official complaint: https://www.virginmedia.com/help/complaints

    They may offer you some pathetic credit off your bill as a "resolution" to close the complaint case quickly. If you refuse these "resolutions" you can sometimes force them to actually go and fix the problem so they avoid things escalating to the Communications Ombudsman (FYI, the Communications Ombudsman is not an independent body, they're more like an outsourced complaints-handling company that several ISPs pay to handle complaints. The name is misleading as it falsely implies that they are independent regulators, when really they're paid by the ISPs to protect the ISPs from real regulation). However, Virgin do tend to treat complaints more seriously when they reach that level, so your best bet is to follow the official process.

    Two months after you make your official complaint to Virgin (see the link above), if the issue has not been resolved, you can escalate to the Ombudsman. During this time you should focus on collecting evidence of the network being faulty and "not fit for purpose".

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:Setup\",\"message:5559134\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://community.virginmedia.com/discussions/Setup/i-have-needed-help-for-months/5559134\"}}})":{"__typename":"ComponentRenderResult","html":"
\"Scroll
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000"}],"message({\"id\":\"message:5560081\"})":{"__ref":"ForumReplyMessage:message:5560081"},"message({\"id\":\"message:5560096\"})":{"__ref":"ForumReplyMessage:message:5560096"},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000"}]},"CachedAsset:pages-1742944689222":{"__typename":"CachedAsset","id":"pages-1742944689222","value":[{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742944689222,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:Broadband":{"__typename":"Category","id":"category:Broadband","entityType":"CATEGORY","displayId":"Broadband","nodeType":"category","depth":1,"title":"Broadband","shortTitle":"Broadband","parent":{"__ref":"Category:category:top"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:Setup":{"__typename":"Forum","id":"board:Setup","entityType":"FORUM","displayId":"Setup","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"QuickStart, set up and connections","description":"Installing and configuring your kit","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:Broadband"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:virgin"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Broadband"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"QuickStart, set up and connections","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:Broadband/community:virginboard:Setup/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:139":{"__typename":"Rank","id":"rank:139","position":32,"name":"On our wavelength","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:866444":{"__typename":"User","id":"user:866444","uid":866444,"login":"alchats14","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:139"},"email":"","messagesCount":13,"biography":null,"topicsCount":2,"kudosReceivedCount":4,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-08-16T16:37:17.288+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:5559134":{"__typename":"ForumTopicMessage","uid":5559134,"subject":"I have needed help for months!!","id":"message:5559134","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:866444"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Setup"},"conversation":{"__ref":"Conversation:conversation:5559134"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5559134"},"body":"

Someone please help me!!

I’m a customer of 8 years now and this past year with Virgin has been an absolute joke. 

I have contacted Virgin COUNTLESS amount of times on the phone, through social media, on WhatsApp!! All about the same matter over and over again and nothing ever gets fixed. 

Someone please contact me to help asap, I need to make sure my internet connection is constant due to work commitments. 

I will be contacting ombudsman this week. 

","body@stringLength":"533","rawBody":"

Someone please help me!!

I’m a customer of 8 years now and this past year with Virgin has been an absolute joke. 

I have contacted Virgin COUNTLESS amount of times on the phone, through social media, on WhatsApp!! All about the same matter over and over again and nothing ever gets fixed. 

Someone please contact me to help asap, I need to make sure my internet connection is constant due to work commitments. 

I will be contacting ombudsman this week. 

","kudosSumWeight":0,"postTime":"2024-08-27T10:59:18.463+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5559134_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":461},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Someone please help me!! I’m a customer of 8 years now and this past year with Virgin has been an absolute joke.  I have contacted Virgin COUNTLESS amount of times on the phone, through soci...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NTYwMDgxLDU1NjAwODE","node":{"__ref":"ForumReplyMessage:message:5560081"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NTYwMDgxLDU1NjAwOTY","node":{"__ref":"ForumReplyMessage:message:5560096"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:5559134":{"__typename":"Conversation","id":"conversation:5559134","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5559134"},"lastPostingActivityTime":"2024-08-29T19:37:49.770+01:00","lastPostTime":"2024-08-29T19:37:49.770+01:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:5559134":{"__typename":"ModerationData","id":"moderation_data:5559134","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5559134_1":{"__typename":"Revision","id":"revision:5559134_1","lastEditTime":"2024-08-27T10:59:18.463+01:00"},"CachedAsset:theme:customTheme1-1742944688845":{"__typename":"CachedAsset","id":"theme:customTheme1-1742944688845","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"Virgin_media_Logo_tiny_Red-1729689331251.png","imageLastModified":"1729689333115","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Virgin_media_Logo_regular_shadow_White-1728990698532.png","imageLastModified":"1728990700445","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"#8A36F1","primaryBgHoverColor":"hsl(267, 87%, 49.2%)","primaryBgActiveColor":"hsl(267, 87%, 40.5%)","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","secondaryTextColor":"var(--lia-bs-body-color)","secondaryTextHoverColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","destructiveTextColor":"#8A36F1","destructiveTextHoverColor":"hsl(267, 87%, 55%)","destructiveTextActiveColor":"hsl(267, 87%, 52.1%)","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#E10A0A","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#E10A0A","blogColor":"#E10A0A","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#E10A0A","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#E10A0A","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#E10A0A","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#E10A0A","secondary":"#333333","bodyText":"#322332","bodyBg":"#F7F7F7","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#8A36F1","#FF6E00","#62F37B","#68E2F2","#FF6EFF","#005DF5"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"VM Circular Shout","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"VM Circular Chat","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"VM Circular Shout","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"}],"assetNames":["VMCircularShout-normal-700.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Yell","styles":[{"style":"NORMAL","weight":"900","__typename":"FontStyleData"}],"assetNames":["VMCircularYell-normal-900.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Chat","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["VMCircularChat-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:virgin.prod:pages/forums/ForumMessagePage:board:Setup-1742944687322":{"__typename":"CachedAsset","id":"quilt:virgin.prod:pages/forums/ForumMessagePage:board:Setup-1742944687322","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-body-bg)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1740994663000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1740994663000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.message-list.description":""},"localOverride":false},"CachedAsset:quiltWrapper:virgin.prod:Common:1742944623804":{"__typename":"CachedAsset","id":"quiltWrapper:virgin.prod:Common:1742944623804","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-bg)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"className":"QuiltComponent_lia-component-edit-mode__0nCcm","links":{"sideLinks":[],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"Common-super_users-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-holding-link","params":{"boardId":"Holding","categoryId":"experts"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"experts-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"quickstart-link","params":{"boardId":"Setup","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"networking-and-wifi-link","params":{"boardId":"Wireless","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"speed-link","params":{"boardId":"Speed","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"gaming-support-link","params":{"boardId":"gaming","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"email-link","params":{"boardId":"email","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"home-phone-link","params":{"boardId":"Telephone","categoryId":"Telephone"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"other-mobile-link","params":{"boardId":"OtherMobile","categoryId":"Telephone"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"broadband-link","params":{"categoryId":"Broadband"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"tv-360-link","params":{"boardId":"Virgin_TV_360","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"v6-link","params":{"boardId":"Virgin_TV_V6","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tivo-link","params":{"boardId":"Tivo","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"stream-link","params":{"boardId":"stream","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tv-go-link","params":{"boardId":"TVA","categoryId":"tv"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"tv-link","params":{"categoryId":"tv"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"Common-manage-account-cable-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-virgin-media-app-link","params":{"boardId":"VirginMediaApp","categoryId":"Apps"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"managing-your-account-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"chatter-link","params":{"boardId":"chatter","categoryId":"Chatter"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"computers-link","params":{"boardId":"Computers","categoryId":"Chatter"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"discussion-and-off-topic-link","params":{"categoryId":"Chatter"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"internet_security-link","params":{"boardId":"Internet_Security","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"welcome-s-o-f-link","params":{"boardId":"WelcomeSOF","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"stay-safe-online-link","params":{"categoryId":"StaySafeOnline"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"Common-volt-link","params":{"categoryId":"Volt"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"external-link","url":"https://www.virginmedia.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external-link-1","url":"https://www.virginmedia.com/help","target":"BLANK"},{"children":[{"linkType":"INTERNAL","id":"Common-management-link","params":{"boardId":"Management","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-modref-link","params":{"boardId":"modref","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-deleted-link","params":{"boardId":"Deleted","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-link","params":{"boardId":"Abuse","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-p-ms-link","params":{"boardId":"AbusePMs","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-filter-link","params":{"boardId":"Filter","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-sandbox-link","params":{"boardId":"Sandbox","categoryId":"Moderation"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"Common-moderation-link","params":{"categoryId":"Moderation"},"routeName":"CategoryPage"}]},"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"500","controllerHighlightColor":"#8A36F1","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"16px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"48px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-bg)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-primary)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-body-bg)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"2px solid var(--lia-bs-body-bg)","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-bg)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-bg)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"transparent","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-color)","items":[{"id":"custom.widget.Footer","props":{"useTitle":false,"customComponentId":"Footer","useBackground":false},"__typename":"QuiltComponent"},{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"},{"id":"custom.widget.Back_to_Top","props":{"useTitle":false,"customComponentId":"Back_to_Top","useBackground":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1740994663000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Footer-en-1742944695190":{"__typename":"CachedAsset","id":"component:custom.widget.Footer-en-1742944695190","value":{"component":{"id":"custom.widget.Footer","template":{"id":"Footer","markupLanguage":"HANDLEBARS","style":"$theme-color-primary: #e10a0a;\n$theme-color-secondary: #322332;\n$theme-color-background: #fff;\n$theme-type-font-titles: 'vm-circular', sans-serif;\n$theme-type-size-xsmall: 14px;\n$theme-type-size-xxsmall: 12px;\n$theme-type-size-xlarge: 20px;\n\n$theme-space-small: 10px;\n$theme-space-xsmall: 5px;\n$theme-space-base: 20px;\n\n$theme-color-border-dark: #dbdbdb;\n\n.custom-community-footer {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 20px;\n }\n @media screen and (max-width: 767px) {\n padding: 0 15px;\n\n footer {\n padding: 0 0 $theme-space-base;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xsmall;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 12px;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 12px;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .navigation {\n h2 {\n font-size: 24px;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 $theme-space-base;\n\n @media screen and (max-width: 767px) {\n padding: 12.5px 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.active {\n padding-top: $theme-space-small;\n }\n }\n\n > li {\n padding: 0 0 $theme-space-base;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 8px;\n height: 9px;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: $theme-color-background;\n margin-right: $theme-space-xsmall;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid $theme-color-border-dark;\n padding: 0 $theme-space-base;\n\n button {\n .accordion-icon:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 20px;\n height: 24px;\n position: relative;\n top: -5px;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .accordion-icon:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .legal {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: $theme-space-base $theme-space-base 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(1px, 1px, 1px, 1px);\n width: 1px;\n height: 1px;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 240px);\n\n > li {\n display: inline-block;\n margin-right: 25px;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: $theme-space-base;\n width: 240px;\n\n small {\n color: $theme-color-background;\n display: inline-block;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 30px;\n padding-right: 30px;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: $theme-space-base 0;\n\n > li {\n flex-basis: 33.33%;\n padding: $theme-space-small 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid $theme-color-border-dark;\n padding: $theme-space-base 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","texts":{"custom-community-footer.title-01":"Packages","custom-community-footer.text-01":"Broadband deals","custom-community-footer.url-01":"https://www.virginmedia.com/broadband","custom-community-footer.text-02":"Broadband, TV and phone deals","custom-community-footer.url-02":"https://www.virginmedia.com/broadband/packages","custom-community-footer.text-03":"Broadband and phone deals","custom-community-footer.url-03":"https://www.virginmedia.com/broadband/broadband-and-phone","custom-community-footer.text-04":"Broadband, TV, phone and SIM deals","custom-community-footer.url-04":"https://www.virginmedia.com/broadband/broadband-and-sim","custom-community-footer.title-02":"Broadband","custom-community-footer.text-05":"Broadband only","custom-community-footer.url-05":"https://www.virginmedia.com/broadband/broadband-only","custom-community-footer.text-06":"Fibre broadband","custom-community-footer.url-06":"https://www.virginmedia.com/broadband/fibre","custom-community-footer.text-07":"Switch broadband","custom-community-footer.url-07":"https://www.virginmedia.com/broadband/switch","custom-community-footer.text-08":"Gigabit broadband","custom-community-footer.url-08":"https://www.virginmedia.com/broadband/gigabit","custom-community-footer.title-03":"Mobile","custom-community-footer.text-09":"Mobile deals","custom-community-footer.url-09":"https://www.virginmedia.com/mobile/deals","custom-community-footer.text-10":"Pay monthly","custom-community-footer.url-10":"https://www.virginmedia.com/mobile/pay-monthly","custom-community-footer.text-11":"SIM only","custom-community-footer.url-11":"https://www.virginmedia.com/mobile/sim-only/pay-monthly-sim?","custom-community-footer.text-12":"Phone upgrade","custom-community-footer.url-12":"https://www.virginmedia.com/shop/mobile/upgrade","custom-community-footer.title-04":"Popular Links","custom-community-footer.text-13":"Business broadband","custom-community-footer.url-13":"https://www.virginmediabusiness.co.uk/small-business/?CMP=ext_b2c_bb_ft","custom-community-footer.text-14":"Broadband and TV","custom-community-footer.url-14":"https://www.virginmedia.com/broadband/broadband-and-tv","custom-community-footer.text-15":"Broadband speed test","custom-community-footer.url-15":"https://www.virginmedia.com/broadband/speed-test","custom-community-footer.text-16":"Landline Deals","custom-community-footer.url-16":"https://www.virginmedia.com/landline","custom-community-footer.title-05":"Legal links","custom-community-footer.text-17":"About us","custom-community-footer.url-17":"https://www.virginmedia.com/corporate","custom-community-footer.text-18":"Careers","custom-community-footer.url-18":"https://careers.virginmedia.com/","custom-community-footer.text-19":"Advertise with us","custom-community-footer.url-19":"https://www.virginmedia.com/content/virginmedia/dotcom/en/home/advertise.html","custom-community-footer.text-20":"Partner with us","custom-community-footer.url-20":"https://www.virginmedia.com/partner-with-us","custom-community-footer.text-21":"Accessibility","custom-community-footer.url-21":"https://www.virginmedia.com/help/accessibility","custom-community-footer.text-22":"Legal","custom-community-footer.url-22":"https://www.virginmedia.com/legal","custom-community-footer.text-23":"Modern slavery statement","custom-community-footer.url-23":"https://www.virginmedia.com/corporate/sustainability/meaningful-connections-plan/resources","custom-community-footer.text-24":"Sitemap","custom-community-footer.url-24":"https://www.virginmedia.com/sitemap","custom-community-footer.text-25":"Contact us","custom-community-footer.url-25":"https://www.virginmedia.com/help/contact-us","custom-community-footer.text-26":"Our Cookies","custom-community-footer.url-26":"https://www.virginmedia.com/our-cookies","custom-community-footer.text-27":"Virgin Media and O2","custom-community-footer.url-27":"https://www.virginmedia.com/virgin-media-o2","custom-community-footer.copyright.text":"© {0} Virgin Media All Rights Reserved","custom-community-footer.text-28":"Virgin Media logo","custom-community-footer.url-28":"https://www.virginmedia.com"},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Footer_custom-community-footer_cfx7n_15 {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 1.25rem;\n }\n @media screen and (max-width: 767px) {\n padding: 0 0.9375rem;\n\n footer {\n padding: 0 0 1.25rem;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.875rem;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: #fff;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 0.75rem;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 0.75rem;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 12px;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .custom_widget_Footer_navigation_cfx7n_73 {\n h2 {\n font-size: 1.5rem;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 1.25rem;\n\n @media screen and (max-width: 767px) {\n padding: 0.78125rem 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.custom_widget_Footer_active_cfx7n_88 {\n padding-top: 0.625rem;\n }\n }\n\n > li {\n padding: 0 0 1.25rem;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 0.5rem;\n height: 0.5625rem;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: #fff;\n margin-right: 0.3125rem;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid #dbdbdb;\n padding: 0 1.25rem;\n\n button {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 1.25rem;\n height: 1.5rem;\n position: relative;\n top: -0.3125rem;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .custom_widget_Footer_legal_cfx7n_204 {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: 1.25rem 1.25rem 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(0.0625rem, 0.0625rem, 0.0625rem, 0.0625rem);\n width: 0.0625rem;\n height: 0.0625rem;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 15rem);\n\n > li {\n display: inline-block;\n margin-right: 1.5625rem;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: 1.25rem;\n width: 15rem;\n\n small {\n color: #fff;\n display: inline-block;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.75rem;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 1.875rem;\n padding-right: 1.875rem;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: 1.25rem 0;\n\n > li {\n flex-basis: 33.33%;\n padding: 0.625rem 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid #dbdbdb;\n padding: 1.25rem 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","tokens":{"custom-community-footer":"custom_widget_Footer_custom-community-footer_cfx7n_15","navigation":"custom_widget_Footer_navigation_cfx7n_73","active":"custom_widget_Footer_active_cfx7n_88","accordion-icon":"custom_widget_Footer_accordion-icon_cfx7n_119","legal":"custom_widget_Footer_legal_cfx7n_204"}},"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Back_to_Top-en-1742944695190":{"__typename":"CachedAsset","id":"component:custom.widget.Back_to_Top-en-1742944695190","value":{"component":{"id":"custom.widget.Back_to_Top","template":{"id":"Back_to_Top","markupLanguage":"HANDLEBARS","style":".custom-back-to-top {\n padding: 5px;\n position: fixed;\n bottom: 10px;\n right: 10px;\n z-index: 1;\n}\n\n.custom-back-to-top .custom-back-to-top-link {\n opacity: 0;\n background: #fff;\n padding: 8px;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 12px;\n height: 30px;\n margin-left: 10px;\n text-align: center;\n width: 30px;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom-back-to-top .custom-back-to-top-link img {\n max-width: 100%;\n height: auto;\n}\n","texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Back_to_Top","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 {\n padding: 0.3125rem;\n position: fixed;\n bottom: 0.625rem;\n right: 0.625rem;\n z-index: 1;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 {\n opacity: 0;\n background: #fff;\n padding: 0.5rem;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 0.75rem;\n height: 1.875rem;\n margin-left: 0.625rem;\n text-align: center;\n width: 1.875rem;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 img {\n max-width: 100%;\n height: auto;\n}\n","tokens":{"custom-back-to-top":"custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1","custom-back-to-top-link":"custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1740994663000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1740994663000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1740994663000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1740994663000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Forum:board:email":{"__typename":"Forum","id":"board:email","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Internet_Security":{"__typename":"Forum","id":"board:Internet_Security","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Wireless":{"__typename":"Forum","id":"board:Wireless","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"Wireless","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Networking and WiFi","shortTitle":"Networking and WiFi","parent":{"__ref":"Category:category:Broadband"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"For queries with home networking and all things WiFi","eventPath":"category:Broadband/community:virginboard:Wireless/"},"Category:category:tv":{"__typename":"Category","id":"category:tv","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"CATEGORY","displayId":"tv","nodeType":"category","depth":1,"title":"TV","shortTitle":"TV"},"Forum:board:Telephone":{"__typename":"Forum","id":"board:Telephone","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Computers":{"__typename":"Forum","id":"board:Computers","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Tivo":{"__typename":"Forum","id":"board:Tivo","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"Tivo","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Virgin Media: TiVo® service","shortTitle":"TiVo","parent":{"__ref":"Category:category:tv"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"For all TiVo service and TiVo box questions","eventPath":"category:tv/community:virginboard:Tivo/"},"Forum:board:chatter":{"__typename":"Forum","id":"board:chatter","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:TVA":{"__typename":"Forum","id":"board:TVA","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:OtherMobile":{"__typename":"Forum","id":"board:OtherMobile","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:gaming":{"__typename":"Forum","id":"board:gaming","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:WelcomeSOF":{"__typename":"Forum","id":"board:WelcomeSOF","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Speed":{"__typename":"Forum","id":"board:Speed","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:ManageAccountCable":{"__typename":"Forum","id":"board:ManageAccountCable","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"ManageAccountCable","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Managing Your Account - Cable","shortTitle":"Account - Cable","parent":{"__ref":"Category:category:faq"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Please remember to keep your personal information private","eventPath":"category:faq/community:virginboard:ManageAccountCable/"},"Category:category:StaySafeOnline":{"__typename":"Category","id":"category:StaySafeOnline","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Chatter":{"__typename":"Category","id":"category:Chatter","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_V6":{"__typename":"Forum","id":"board:Virgin_TV_V6","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:VirginMediaApp":{"__typename":"Forum","id":"board:VirginMediaApp","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_360":{"__typename":"Forum","id":"board:Virgin_TV_360","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"Virgin_TV_360","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Virgin TV 360","shortTitle":"Virgin TV 360","parent":{"__ref":"Category:category:tv"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"For all Virgin TV 360 questions","eventPath":"category:tv/community:virginboard:Virgin_TV_360/"},"Forum:board:stream":{"__typename":"Forum","id":"board:stream","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Volt":{"__typename":"Category","id":"category:Volt","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Rank:rank:169":{"__typename":"Rank","id":"rank:169","position":34,"name":"Joining in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:942760":{"__typename":"User","id":"user:942760","uid":942760,"login":"makeouthill1947","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-29T21:20:51.659Z","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:942760"},"Category:category:faq":{"__typename":"Category","id":"category:faq","entityType":"CATEGORY","displayId":"faq","nodeType":"category","depth":1,"title":"Manage Your Account","shortTitle":"Manage Your Account"},"ForumTopicMessage:message:5595030":{"__typename":"ForumTopicMessage","uid":5595030,"subject":"Assistance Needed: Incorrect Email on Account","id":"message:5595030","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:942760"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5595030"},"moderationData":{"__ref":"ModerationData:moderation_data:5595030"},"postTime":"2024-11-29T21:32:31.868Z","lastPublishTime":"2024-11-29T21:32:31.868Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":35660},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5595030"},"Conversation:conversation:5595030":{"__typename":"Conversation","id":"conversation:5595030","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5595030"},"lastPostingActivityTime":"2024-12-08T08:44:47.626Z","lastPostTime":"2024-12-08T08:44:47.626Z"},"ModerationData:moderation_data:5595030":{"__typename":"ModerationData","id":"moderation_data:5595030","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5595030":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5595030","relatedMessage":{"__ref":"ForumTopicMessage:message:5595030"}},"Rank:rank:167":{"__typename":"Rank","id":"rank:167","position":33,"name":"Tuning in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:810948":{"__typename":"User","id":"user:810948","uid":810948,"login":"ChrisW1977","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-18T12:48:54.561Z","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:167"},"messagesCount":10,"kudosGivenCount":3,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:810948"},"ForumTopicMessage:message:5581802":{"__typename":"ForumTopicMessage","uid":5581802,"subject":"BBCiplayer constantly needs to sign in","id":"message:5581802","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:810948"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"conversation":{"__ref":"Conversation:conversation:5581802"},"moderationData":{"__ref":"ModerationData:moderation_data:5581802"},"postTime":"2024-10-26T15:51:27.664+01:00","lastPublishTime":"2024-10-26T15:51:27.664+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":64134},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5581802"},"Conversation:conversation:5581802":{"__typename":"Conversation","id":"conversation:5581802","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5581802"},"lastPostingActivityTime":"2024-10-31T10:40:22.731Z","lastPostTime":"2024-10-31T10:40:22.731Z"},"ModerationData:moderation_data:5581802":{"__typename":"ModerationData","id":"moderation_data:5581802","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5581802":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5581802","relatedMessage":{"__ref":"ForumTopicMessage:message:5581802"}},"Rank:rank:123":{"__typename":"Rank","id":"rank:123","position":31,"name":"Dialled in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:17999":{"__typename":"User","id":"user:17999","uid":17999,"login":"badoit","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-05-16T12:04:38.040+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:123"},"messagesCount":147,"kudosGivenCount":3,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:virgin/user:17999"},"ForumTopicMessage:message:5601231":{"__typename":"ForumTopicMessage","uid":5601231,"subject":"Gig1 upgrade, need Superhub change, will I need engineer visit?","id":"message:5601231","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:17999"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5601231"},"moderationData":{"__ref":"ModerationData:moderation_data:5601231"},"postTime":"2024-12-17T19:07:43.197Z","lastPublishTime":"2024-12-17T19:07:43.197Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":3826},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5601231"},"Conversation:conversation:5601231":{"__typename":"Conversation","id":"conversation:5601231","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5601231"},"lastPostingActivityTime":"2024-12-18T23:44:57.463Z","lastPostTime":"2024-12-18T23:44:57.463Z"},"ModerationData:moderation_data:5601231":{"__typename":"ModerationData","id":"moderation_data:5601231","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5601231":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5601231","relatedMessage":{"__ref":"ForumTopicMessage:message:5601231"}},"User:user:941135":{"__typename":"User","id":"user:941135","uid":941135,"login":"Meelo24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-03T19:23:20.570Z","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":3,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:941135"},"ForumTopicMessage:message:5585378":{"__typename":"ForumTopicMessage","uid":5585378,"subject":"New wall socket needed","id":"message:5585378","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:941135"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5585378"},"moderationData":{"__ref":"ModerationData:moderation_data:5585378"},"postTime":"2024-11-03T19:30:02.498Z","lastPublishTime":"2024-11-03T19:30:02.498Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2925},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:Wireless/message:5585378"},"Conversation:conversation:5585378":{"__typename":"Conversation","id":"conversation:5585378","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5585378"},"lastPostingActivityTime":"2025-01-09T12:25:19.774Z","lastPostTime":"2025-01-09T12:25:19.774Z"},"ModerationData:moderation_data:5585378":{"__typename":"ModerationData","id":"moderation_data:5585378","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5585378":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5585378","relatedMessage":{"__ref":"ForumTopicMessage:message:5585378"}},"User:user:944699":{"__typename":"User","id":"user:944699","uid":944699,"login":"Stressedout2day","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-01-05T12:21:30.245Z","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":3,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:944699"},"ForumTopicMessage:message:5605766":{"__typename":"ForumTopicMessage","uid":5605766,"subject":"NEW BOX NEEDED","id":"message:5605766","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:944699"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Tivo"},"conversation":{"__ref":"Conversation:conversation:5605766"},"moderationData":{"__ref":"ModerationData:moderation_data:5605766"},"postTime":"2025-01-05T12:29:59.972Z","lastPublishTime":"2025-01-05T12:29:59.972Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":623},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:tv/community:virginboard:Tivo/message:5605766"},"Conversation:conversation:5605766":{"__typename":"Conversation","id":"conversation:5605766","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5605766"},"lastPostingActivityTime":"2025-01-14T11:39:06.183Z","lastPostTime":"2025-01-14T11:39:06.183Z"},"ModerationData:moderation_data:5605766":{"__typename":"ModerationData","id":"moderation_data:5605766","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5605766":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5605766","relatedMessage":{"__ref":"ForumTopicMessage:message:5605766"}},"QueryVariables:TopicReplyList:message:5559134:1":{"__typename":"QueryVariables","id":"TopicReplyList:message:5559134:1","value":{"id":"message:5559134","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/Navbar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1740994663000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","tv-360-link":"Virgin TV 360","home-phone-link":"Home Phone","Common-holding-link":"Holding","quickstart-link":"QuickStart, set up and connections","migrated-link-1":"Test Category 2","migrated-link-2":"Test Group","my-account-link":"Managing Your Account","broadband-link-1":"Broadband & Phone","migrated-link-0":"Test Category","migrated-link-3":"Test Forum Board","computers-link":"Tech Chatter","experts-link":"VIP Lounge","Common-filter-link":"Filter Notices","welcome-s-o-f-link":"Switched On Families","v6-link":"Virgin TV V6","gaming-support-link-1":"Gaming Support","stream-link":"Stream","moderation-link":"Moderation and Management","my-virginmedia-app-link":"My VirginMedia App","Common-manage-account-cable-link":"Managing Your Account","email-link":"Email","gaming-support-link":"Gaming Support","Common-super_users-link":"Chat","Common-abuse-p-ms-link":"PM Abuse Reports","networking-and-wifi-link":"Networking and WiFi","Common-abuse-link":"Abuse Reports","tivo-link":"Virgin Media: TiVo® service","speed-link":"Speed","tv-go-link":"TV on the go","other-mobile-link":"Virgin Mobile","stay-safe-online-link":"Stay safe online","Common-modref-link":"Moderator Reference","external-link-1":"Help","Common-volt-link":"Volt","managing-your-account-link":"Managing Your Account","broadband-link":"Broadband & Phone","super_users-link":"Chat","Common-sandbox-link":"Sandbox","internet_security-link":"Security matters","Common-deleted-link":"Deleted Messages","discussion-and-off-topic-link":"Off Topic","chatter-link":"Community Natter","Common-virgin-media-app-link":"My Virgin Media App","Common-management-link":"Moderator Discussion","phone-link":"Phone","external-link":"Shop","Common-moderation-link":"Moderation and Management","tv-link":"TV"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1740994663000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1740994663000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1740994663000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1740994663000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1740994663000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1740994663000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1740994663000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1740994663000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1740994663000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1740994663000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1740994663000","value":{"alt":"Powered By Khoros"},"localOverride":false},"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}":{"__typename":"AssociatedImage","url":"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z","height":120,"width":120,"mimeType":"image/png"},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":4,"name":"Forum Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}"},"rankStyle":"TEXT"},"User:user:803483":{"__typename":"User","id":"user:803483","uid":803483,"login":"Akua_A","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-02-15T21:26:53.742Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04MDM0ODMtMTcwNDIwaTFFMEQ1MUUwQzk0NEE2RjU"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:803483"},"ModerationData:moderation_data:5560081":{"__typename":"ModerationData","id":"moderation_data:5560081","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5560081":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:803483"},"id":"message:5560081","revisionNum":1,"uid":5560081,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Setup"},"parent":{"__ref":"ForumTopicMessage:message:5559134"},"conversation":{"__ref":"Conversation:conversation:5559134"},"subject":"Re: I have needed help for months!!","moderationData":{"__ref":"ModerationData:moderation_data:5560081"},"body":"

Hi alchats14 

\n

Welcome back to our community forums and sorry to hear you have had issues with your service in the last year. We further apologise that you have had issues when trying to contact our team to resolve issues. We can understand the frustrations caused. We can however see you have recently been in contact with our team regarding these issues and a resolution has been reached. Do you need any further help with this?

\n

Thanks,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-29T18:45:18.653+01:00","lastPublishTime":"2024-08-29T18:45:18.653+01:00","metrics":{"__typename":"MessageMetrics","views":374},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Setup/message:5559134/message:5560081","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"759","rawBody":"

Hi  

\n

Welcome back to our community forums and sorry to hear you have had issues with your service in the last year. We further apologise that you have had issues when trying to contact our team to resolve issues. We can understand the frustrations caused. We can however see you have recently been in contact with our team regarding these issues and a resolution has been reached. Do you need any further help with this?

\n

Thanks,

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5560081_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:117":{"__typename":"Rank","id":"rank:117","position":29,"name":"Superfast","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:910225":{"__typename":"User","id":"user:910225","uid":910225,"login":"WorstISP","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-20T11:36:57.476+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:117"},"entityType":"USER","eventPath":"community:virgin/user:910225"},"ModerationData:moderation_data:5560096":{"__typename":"ModerationData","id":"moderation_data:5560096","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5560096":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:910225"},"id":"message:5560096","revisionNum":1,"uid":5560096,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Setup"},"parent":{"__ref":"ForumTopicMessage:message:5559134"},"conversation":{"__ref":"Conversation:conversation:5559134"},"subject":"Re: I have needed help for months!!","moderationData":{"__ref":"ModerationData:moderation_data:5560096"},"body":"

Hi alchats14, if you want Virgin Media to pay any attention to an issue, you should raise an official complaint: https://www.virginmedia.com/help/complaints

They may offer you some pathetic credit off your bill as a \"resolution\" to close the complaint case quickly. If you refuse these \"resolutions\" you can sometimes force them to actually go and fix the problem so they avoid things escalating to the Communications Ombudsman (FYI, the Communications Ombudsman is not an independent body, they're more like an outsourced complaints-handling company that several ISPs pay to handle complaints. The name is misleading as it falsely implies that they are independent regulators, when really they're paid by the ISPs to protect the ISPs from real regulation). However, Virgin do tend to treat complaints more seriously when they reach that level, so your best bet is to follow the official process.

Two months after you make your official complaint to Virgin (see the link above), if the issue has not been resolved, you can escalate to the Ombudsman. During this time you should focus on collecting evidence of the network being faulty and \"not fit for purpose\".

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-08-29T19:37:49.770+01:00","lastPublishTime":"2024-08-29T19:37:49.770+01:00","metrics":{"__typename":"MessageMetrics","views":365},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Setup/message:5559134/message:5560096","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1294","rawBody":"

Hi alchats14, if you want Virgin Media to pay any attention to an issue, you should raise an official complaint: https://www.virginmedia.com/help/complaints

They may offer you some pathetic credit off your bill as a \"resolution\" to close the complaint case quickly. If you refuse these \"resolutions\" you can sometimes force them to actually go and fix the problem so they avoid things escalating to the Communications Ombudsman (FYI, the Communications Ombudsman is not an independent body, they're more like an outsourced complaints-handling company that several ISPs pay to handle complaints. The name is misleading as it falsely implies that they are independent regulators, when really they're paid by the ISPs to protect the ISPs from real regulation). However, Virgin do tend to treat complaints more seriously when they reach that level, so your best bet is to follow the official process.

Two months after you make your official complaint to Virgin (see the link above), if the issue has not been resolved, you can escalate to the Ombudsman. During this time you should focus on collecting evidence of the network being faulty and \"not fit for purpose\".

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5560096_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740994663000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1740994663000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1740994663000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1740994663000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1740994663000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1740994663000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1740994663000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1740994663000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1740994663000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1740994663000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1740994663000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1740994663000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"Revision:revision:5560081_1":{"__typename":"Revision","id":"revision:5560081_1","lastEditTime":"2024-08-29T18:45:18.653+01:00"},"Revision:revision:5560096_1":{"__typename":"Revision","id":"revision:5560096_1","lastEditTime":"2024-08-29T19:37:49.770+01:00"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740994663000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1740994663000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"Setup","messageSubject":"i-have-needed-help-for-months","messageId":"5559134"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"virgin","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}