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I didn't receive the router

Joining in

Hello . I ordered a broadband 12.06, I was supposed to receive a router 17.06. It turned out that the previous owner of the apartment had not closed his virgin account and that was the reason for the delay. So I had another date set for June 22, but I didn't receive the package either. At this point, when I call the hotline, they don't want to give me an answer as to what's going on. They don't know what to do. Please help 


Forum Team
Forum Team

Hi Monikadudu,

Thanks for posting and a very warm welcome to our Community Forums!

I am sorry you're still waiting for your Hub to be delivered and that our Customer Services are not able to help. 

I'm keen to take a closer look into this for you, I'm going to send you a PM now so we can get started 😊

Speak soon!