I didn't receive the router

[Monikadudu]

Hello . I ordered a broadband 12.06, I was supposed to receive a router 17.06. It turned out that the previous owner of the apartment had not closed his virgin account and that was the reason for the delay. So I had another date set for June 22, but I didn't receive the package either. At this point, when I call the hotline, they don't want to give me an answer as to what's going on. They don't know what to do. Please help 

[Megan_L]

Hi Monikadudu,

Thanks for posting and a very warm welcome to our Community Forums!

I am sorry you're still waiting for your Hub to be delivered and that our Customer Services are not able to help. 

I'm keen to take a closer look into this for you, I'm going to send you a PM now so we can get started 😊

Speak soon!

Meg