I can’t get Virgin Media but neighbours can?

[dgautamd]

When I check the broadband availability for my area, I find that the house next door has Virgin media broadband available. However for my address it is not available.

i called Virgin Media and they said someone would come over to help us out with the issue.

This is not the case, no one has come / nobody has followed up.

Is there anything I can do?

Many thanks

[Tom_W1]

Hi @dgautamd thanks for your post here although we're sorry to hear of your concerns.

We can see you've reached out to us on an alternative thread and a colleague has replied to you via PM.

Please reply to them directly and we'll do our best to assist here.

Many thanks

[dgautamd]

Thank you Tom