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I can’t get Virgin Media but neighbours can?

Joining in


With the recent price increases I’ve been looking around at deals and am interested in getting Virgin Media Broadband + big TV bundle. I put in my address on the website and it states I cannot get Virgin Media. When I put in my neighbour’s addresses it says they can… I live in a flat and one is next door and one is below.

I rang up and the sales assistant said it’s to do with the cables under the road why certain properties can get but doing my own research, can’t a splitter be applied and I bunk off a neighbour’s line? I read that all the cables support speeds up to 10GB which would take a few properties to max.

The gentleman on the phone said there were a number of properties on the road that are signed up and waiting for Virgin Media also… If anyone can look into this it would be much appreciated. 

I for one am interested in 1GB broadband and the max TV bundle and I’m sure if what the guy said is true others are as well.


Thank you




Forum Team
Forum Team

Hi @Stefania87 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you



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