Forum Discussion

Freddie19's avatar
Freddie19
Tuning in
10 months ago
Solved

Hub3 flashing green light.

Hi, first post hope you can help. So I've plugged in my Hub 3 start up kit but I'm getting nothing apart from a flashing green light. Thought virgin only sent out kits   to households where...
  • unisoft's avatar
    unisoft
    10 months ago

    The one in the (old) isolator is likely to be the cable. Perhaps you are not connected at the cabinet or a cable break to the cabinet. I'm assuming the connector is tightly connected as the self-serve install kit are push on connectors not normal F-connector screw type.

    VM forum staff will be along, a technician will probably be booked, which is wise given the age of the terminal box and isolator. Technician can check power levels etc are within range too.

Freddie19's avatar
Freddie19
Tuning in
10 months ago

And finally a close up of the isolator.👍

 

unisoft's avatar
unisoft
Knows their stuff
10 months ago

The one in the (old) isolator is likely to be the cable. Perhaps you are not connected at the cabinet or a cable break to the cabinet. I'm assuming the connector is tightly connected as the self-serve install kit are push on connectors not normal F-connector screw type.

VM forum staff will be along, a technician will probably be booked, which is wise given the age of the terminal box and isolator. Technician can check power levels etc are within range too.

  • Freddie19's avatar
    Freddie19
    Tuning in
    10 months ago

    Yeah, thanks for the replies guys.

    I've lived here many, many years and that's the original box fitted by the cable company way back when.

    I've always had sky TV and bt broadband up till now so never had anything connected to the wall box!

    • Freddie19's avatar
      Freddie19
      Tuning in
      10 months ago

      Hi, problem isn't solved so any more input greatly appreciated.

      If someone from Virgin could chip in that would be great!

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        10 months ago

        Hi Freddie19,

        Thank you for your post and welcome to the community. 

        We're sorry to hear about the issue you've had with your broadband service. 

        We can certainly take a look into this. I will private message you now to confirm your details. 

        ^Martin